Employee Trasportation Operations Manager

Location

Bangalore | India

Job description

ETS Operations Manager

Job Description

Position Name: Senior Operations Manager

Department: ETS

Job Brief:

This is a role for an experienced employee transport operations manager with a deep understanding of the employee transport business and a large network of suppliers. Someone who is not only unafraid to be handson and work from the field but is also tech savvy to operate the latest transport management software from his desk.

About the firm:

NVS Travel Solutions is a 17yearold firm that provides mobility services pan India. In 2023 NVS has scaled to an owned fleet size of 900 vehicles and also has its own inhouse tech team which has been building software solutions for the transport industry for the last 4 years making the future of this firm bright and greener.

Job Responsibilities:

Key Responsibility Areas (KRAs):

• Service pricing & P&L of Large accounts
• Employee Transport service delivery quality standards & process.
• Credit negotiation and supplier onboarding
• Customer Retention and account expansion KAM

Key Performance Indicators (KPIs):

• Total revenue and Profitability
• SLA & process adherence
• Performance on regular QC/ audits
• Number of Trips
• NPS surveys

Job Role:

• Interact and engage with clientside stakeholders to
• Understand expectations
• Collect feedback
• Build relationships
• Grow the transaction volume.
• Strengthen Ground teams (from scratch if required) by being handson with sourcing and recruiting activities
• Design Build and Operate MIS for the operations. This might include both quantitative and qualitative data not limited to the abovementioned KPIs.
• Regular data tracking and audits of
• regulatory compliance
• Supplier performance

And other KPIs

• Manage the entire endtoend life cycle of all employee transport service requirements.
• Developing and implementing transportation policies and procedures.
• Analyzing transportation data to identify areas for improvement.
• Resolving transportationrelated issues and complaints.
• Staying uptodate on industry trends and regulations.

PreRequisites:(Interview Criterion)

• 10 years Experience working in the people transportation business in an operations role that involved manipulating transportation software systems.
• Deep understanding of the life cycles of Employee Transportation Service contracts.
• A skilled negotiator and risk manager with experience in overcoming multiple kinds of unexpected challenges in the ETS business and a proven ability to predict and create processes to avoid or identify risks.
• A willingness to work both onsite and from the office to deliver superlative customer success.
• An extreme ownership attitude with an ability to inspire his/her team and lead by example.

Why join this role

The ETS service we provide is of a premium cadre and we serve top clients like Infosys and bosch. Work with us to bring more quality control and processes to bring enhancement to the employee transport industry and take our business to the next level. Success in this role would make you next in line for the COO position. We offer transparency bestinclass software and regular Facetime with the CEO to help you succeed.

employee transport operations manager,service delivery,employee transport business,transportation processes,end-to-end life cycle management,account expansion,unafraid to be hands-on,sla & process adherence,qc/ audits,opeations,tech savvy,inspiring leadership,transport management software,suppliers,networking,customer retention,regulatory compliance,manager,risk management,transportation policies,credit negotiation,transport industry,customer success,supplier onboarding,transportation procedures,key account management

Job tags

Salary