Location
Chennai | India
Job description
Job Description (Posting).
Job Description: The SharePoint Administrator is responsible for the installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational objectives and client requirements. Troubleshoot issues related with SharePoint Server, SharePoint clients, SharePoint Search, and InfoPath. Deliver technical support for MS Share point Server and related technologies. Troubleshooting issues with integrated technologies like WSS, Active Directory, SQL, IIS. Knowledge on Migration tools like Docave, Sharegate, Metalogic. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs. Verify all backups are completed in accordance with the Hosting provider s backup schedule. Create, change, and delete user accounts per request. Provide Tier 2 support per request from clients. Investigate and troubleshoot issues. Repair and recover from hardware or software failures. Coordinate and communicate with impacted clients. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. Upgrade and configure system software that supports infrastructure applications. Maintain operational, configuration, or other procedures. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Effective communication to manage customers expectations. Participating in case and technical Triages. High customer satisfaction through timely and accurate solution for customer s issue. Meet customer and individual commitments. Ability to work through ambiguity and independently when other resources are not available. Strong Trouble Shooting and problem solving skills. Excellent customer Service skills and effective learning skills. (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required. (5.) To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA
Qualification
B-Tech
Skill (Primary)
DWP-UMC-SharePoint Tools
Job tags
Salary
