Wtw Global Delivery And Solutions
Location
Thane | India
Job description
To administer the Claims notification process. Responsible for management of activities/transactions in the Claims notification Process.
Responsibilities:
Claims Reporting & Evidencing:
- Loss notification to the underwriter within24 hours of Mumbai receipt
- Procuring Claim relatedinformation (claim numberand adjustor information ) from the underwriters and relaying it to the client
- Evidencing of claimrelated information and addressing the received queriesin liaison with the Claims Advocate Group (North America Counterparts)
KPI Management
- Deliver as per the KPIs definedfor the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit. Manage work load/ volumes and delivery expectations as per business requirement
- Manage work load/ volumesand delivery expectations as per businessrequirement
- Develop a sound understanding of the businessprocess.
- Update work tracker and time trackingtools accurately and on real time basis
- Complete ad-hoctasks as directedby Team Leader.
- Ensure adherence to compliance and operate within the guidelines of internal and external regulators. Ensure that all statutory and company procedures are followed whileprocessing work to protect clients, colleagues and the business interests of the company.
Operations Management/Operational Effectiveness
- Participate and contribute in team huddles.
- Proactively support key initiatives that have been delivered to implement change.
- To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly.
Qualifications:
- Any Graduate or Post Graduate
- Freshers can apply
Skills:
- Excellent communication skills & interpretation skills
- Should be a quick learner and team player
- Passionate about quality
- Effective prioritisation skills to meet business objectives
- Able to work independently when required
- Possesses a keen eye for details
- Ability to work under pressure
Knowledge:
- Having good understanding and knowledge of Insurance.
- Good working knowledge of Microsoft office, particularly Word & Excel
Job tags
Salary
