Senior Community Director Genshin Impact
Location
Work from home | India
Job description
Job description
What You Will Do:
- Develop a player-first community strategy; own and drive the gameâs short and long-term community strategy, translating strategy into action plans and setting clear goals for team members.
- Manage regional social media content scheduling specifications and collaborate across regions to develop efficient workflows to achieve a consistently epic experience globally.
- Manage global projects: Work with community project and creator teams to develop and manage best-in-class global community creator programs to achieve near-term game project goals while working toward long-term community goals.
- Develop social media platforms: Stay at the forefront of a rapidly changing community ecosystem, bringing new forms of community experiences to teams and projects. Work with cross-functional teams (including but not limited to: distribution, product and external partnership teams) to develop programs that drive action toward achieving key community growth goals.
- Establish effective feedback mechanisms: Work with platform moderators together to support and maintain a great community environment. Listen to community needs, anticipate risks and take swift actions so as to build two-way conversations and maintain a world-class feedback loop between the people playing the game and the people making the game.
- Develop a community manual: Build and expand community knowledge base of what works and what doesnât, with the aim to continuously improve the team and its operational capabilities.
- Build and manage a team: Manage multi-person team across different regions; support team members develop strong communication skills and locate and address team weaknesses promptly, promoting those with excellent abilities.
What We Are Looking For:
- 7+ yearsâ experience in community management, publishing, or social media marketing for large-scale global gaming communities.
- Broad general knowledge of different regional community cultures; deep understanding of North American culture.
- Familiar with the mechanics, algorithms and user attributes of mainstream social media landscape, including those of Facebook, YouTube, Twitter, Twitch, TikTok, Reddit, and Discord.
- Rich vendor communication and stakeholder management experience, able to quickly coordinate multi-party resources and collaborate effectively.
- Deep understanding of game mechanics and the needs of the development team. Keen follower of industry dynamics, capable of providing the team with the latest industry information.
- Understanding of copywriting requirements and accurate vocabulary usage in order to optimize external communication announcements.
- Vast experience in content management platform CMS, webpage production, SEO and event operations; can swiftly identify problems and make optimization suggestions.
- Hold a certain level of art appreciation, image editing ability, technical programming and agile project management skills.
- Proven experience as a leader of change, achieving operational excellence by introducing performance measures, processes and systems.
- Proficient in English, Mandarin Chinese a big plus.
Benefits:
- Competitive salary
- 100% employer-paid healthcare premiums for you and your dependents
- Generous paid time off
- 401K / RRSP plan
- Employer-paid life and disability insurance
- Team-building activities throughout the year
- Flexible working hours
Do We Support Flexible Work?
Yes, as a remote team across North American time zones, we embrace flexible working. You may choose to work remotely, in-offices or hybrid, for a more flexible lifestyle that suits you best. Our offices are located in downtown Montreal and downtown Santa Monica, surrounded by great restaurants, entertainment, and cultural venues.
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Job tags
Salary
$ 85000 p.a.
