Location
Chennai | India
Job description
JOB SCOPE
Role: IT Consulting - Other
Industry Type: Telecom / ISP
- Responsible for Delivery of services like SDWAN/IP data/Voice and transmission for domestic and international enterprise customers
- Validations of orders in systems and other inventories
- Conduct a kick-off/Handover meeting with the design & all relevant stakeholder team
- End-to-end service design tasks in Customer, Core and Access network design
- Ensures all installation functions are performed in a timely fashion to meet agreed SLA s
- Effectively applies telecom methodology and enforces performance standards.
- Monitoring the Project to meet the committed Timelines from client
- Co-ordinate with both Internal/external stakeholders regarding circuit delivery works.
- Work with carrier and other 3rd party suppliers for carrier ordering and ensure circuit is delivered on time
- Manage the inventories and keep them updated as per the different milestone of delivery
- FER (Field Engineer Request) scheduling and coordination with field for installation.
- Perform escalation management, wherever necessary and in case project is in jeopardy.
- Planning, coordinating and execution of field activities
- Drove investigation of root cause analysis for critical events.
- Should keep good quality of work, maintain data integrity
- Co-ordinating with the Project managers in providing solution to complex situations.
- Diagnoses, troubleshoots, and resolves problems, and takes corrective action when required.
- Ensures that all installation works are completed at the right time by coordinating with carrier
- Active participation during circuit activation/migration works.
JOB REQUIREMENTS
- Graduate Degree in Engineering (Electronics & Telecommunications)
- 6+ years of experience in Telecom & hands-on experience on project management/stakeholder management
- PMP/Prince2 preferable
- Knowledge on telecom products/services like Wireless, IP services & Fixed etc
- Good understanding of telecom standards & protocols - Telecom Testing (VOIP), RF Installation and Testing Knowledge
- Proficient with Microsoft Office Suite and good knowledge in documentations Strong oral and written communication skills to communicate with internal and external customers.
- Decision-making skills and taking the right approach logically.
- A good team player & good Customer experience /satisfaction.
- Exposure to International client facing functions.
ABOUT THE CLIENT/BENEFITS
Tata Communications is a digital ecosystem enabler that powers today??¢??s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world??¢??s internet routes and connects businesses to 60% of the world??¢??s cloud giants. We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications??¢?¢, with our unique promise of delivering secure connected digital experiences.
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