JLL
Location
Pune | India
Job description
Guest Relations Executive
Work Dynamics JLL Experience Services team members are 'experts who create value through lasting partnerships.' At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients & Guests. We set the standard for superior experiences for our clients and our teams. What this job involves: Mastering the Guest welcome Top-level skills in guest relation is a non-negotiable prerequisite of this role. The Experience Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment. Anticipating the needs of our clients and guests Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations. Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner, you need to demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills. You need to act as a central point of contact, a go-to person at reception, providing information and wayfinding for the campus, services, and activities. Actively monitor and maintain front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized and reflects brand standards. Proactively anticipate requirement of front office & coordinate with backend team to ensure best practice, technology & services are implemented. You need Implement and monitor standards of service to meet and exceed expectations, connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions. Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services. Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident. Event Management & planning will be one of your tasks. You are also expected to perform ad hoc assignments and administrative support for a seamless and timely delivery of services. On the top of it, you need to Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client's operations. This role will also see you participating in emergency evacuation procedures and crisis management when needed. Being a JLL brand enforcer Do you believe that first impressions last As the first person that our visitors will see, it's important that you're conscious of your professional image—always feeling confident and looking your best (i.e., sticking to the dress code.) Your commitment to our brand promise of client service would be befitting, as you will deal with the varying demands of visitors and employees. In all your activities, you'll need to keep in mind that you follow the company's regulations and requirements. Sound like you To apply you need to be: Skilled on the job You should be adept in hospitality processes with strong admin skills with minimum 5-8 year of service experience. A People Person: The best part of serving others is creating experiences for them that go beyond the expected. Flexibility and positive attitude in managing shifting daily priorities. An Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required. Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy. An Ability to perform minimal physical activity such as carrying small packages. Familiarity with occupational safety requirements and continuous improvement initiatives is also helpful for you to land this job. And if you can also match these abilities with a computer-savviness like Working knowledge in a range of information technology tools and platforms - Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook) , then you might be the one we're looking for! A client hero Got upbeat and pleasant attitude This role is the perfect opportunity for you to show off your people skills, which will ease your interactions with different kinds of clients. Your superior organisational skills will also come in handy when it's time for you to prepare client reports. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today!Job tags
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