logo

JobNob

Your Career. Our Passion.

Sr. Manager - Projects


Cognizant


Location

Chennai | India


Job description

Job Description

Service Delivery Director

Qualification :

Science,Engineering Graduate

Responsibility :

Service Management,nAccountable for Delivery of Services as per the defined contract for the multiple projects being managed and adherence of SLAs as per contract Accountable for Service performance through definition and management of Metrics and KPIs Work with the Service Transformation Head to establish SMO (Service Management Office) with appropriate roles skills and relevant processes required for Delivery Responsible for integrating SMO (Service Management Office) roles within service delivery Ensure Service Continuity to all services being delivered and keep the BCP plan up to date

Account Operations :

Accountable for Service Delivery of the account Responsible for governing service Improvement initiatives and drive account specific innovation campaigns Enable risk assessment and establish mitigation plan Responsible for proactively managing costs to achieve and exceed profitability targets Responsible for overall billing and invoicing and annual planning of resource,infrastructure requirements (like workspace delivery location expansion)Audit,Organize and participate in Delivery audits and ensure closure of all action items

Must Have Skills

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 22 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us


Job tags



Salary

All rights reserved