Hotel Chadstone Melbourne MGallery
Location
India | India
Job description
Job Description
Job Description The General Manager oversees the day to day operations of the hotel in accordance with company standards, mission statement, vision and values. The maximization of financial performance, guest satisfaction and Brand colleagues development is an integral part of the position.
Areas of Responsibility
Operations
Employee engagement
- Directly supervise the Department Head members and indirectly supervise all hotel personnel
- Carry out supervisory responsibilities in accordance with the Company's policies and training programs
- Act as an integer role model, displaying explicit knowledge and awareness of company standards
- Build quality relationships to the management team
- Create team spirit
- Create effectively a collaborative and inclusive environment where all employees/colleagues are encouraged to provide input
- Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
Service
- Ensure the highest standard of services are provided for guests
- Maintain product and service quality standards by conducting ongoing evaluations
- The attaining and maintenance of service levels that exceed expectations
- All areas of the hotel consistently maintained to standards of attractiveness, comfort and cleanliness
- Handles VIPs, understanding international protocols for government officials
Financial
- Maximizing financial performance
- Efficient operation and cost control of all hotel departments and facilities
- Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel's business plan
- Ensure adherence to relevant legislation relating to: fire; hygiene, employment, licensing, etc.
- Energy consumption is monitored and minimized
- Preserving & maximizing hotel asset
Personal Development
- Passion to grow & develop - Feel encouraged and reinforced by own success
- Approach tasks with courage and self-confidence
- Trusts and shows confidence in others: delegates effectively
- Remain professional and constructive in extraordinary situations
Leadership
- In time of crisis: Able to take logical decisions and immediate actions
- Create an environment which encourages innovation; breaks down hierarchy; challenges thinking in a constructive way
- Foster and push others to think clearly and solve problems properly by asking probing questions
- Build a network of key people (owners, community etc.)
- Markets plans and ideas successfully
- Convince others; negotiate; debate, find win-win solutions
Work Experience - Prior 5+ years experience in hotel management essential
- Strong Educational background
- Fluent in English
- Good understanding of the local market
- Highly skilled in managing owner/management company relationships
- Must be strategic, creative, and able to clearly communicate how plans will deliver on overall goals
- Excellent speaking and presentation skills
- Demonstrated leadership and organizational skills
- Ability to effectively manage time and project management
- Strong interpersonal and communication skills
- Adaptable and flexible with the capacity to set high goals and standards for the smooth operation of the hotel
- Effective management style, hands-on and approachable
- Bottom-line oriented with emphasis on quality guest-service and team-building
- Opening experience is an advantage
Job tags
Salary
