HuntingCube Recruitment Solutions
Location
Gurgaon | India
Job description
Job description : Oversee the team’s operational responsibilities, help, and support team’s work, and lead the professional development of the team. Be responsible for driving operational improvements and identifying service improvement areas, through metrics and analytics. You will also be involved in organizing processes and tools to ensure global consistency, working with other operational teams to develop metrics, and reporting on the helpdesk delivery, and facilitating helpdesk career development daily. Be responsible for building good relationships with business stakeholders to help identify and suggest innovative ways to successfully adopt Systems solutions.
Examples of Work/Projects: Day to Day operations for the group. Collaborating with engineering teams to roll out innovative technologies. Improve the processes and provide feedback to improve the user experience. User education and reaching out to users. Understanding the business needs and catering to their requirements. Technology Stack: Operating Systems – Windows, Linux Messaging system – slack Email - Outlook Communication tech- Webex The ideal candidate should hold- Basic qualifications: At least 8+ years of comparable help desk experience, with at least five years of experience in the finance or technology industries. Experience in managing processes and implementing new initiatives and programs across functions. Keen attention to detail and excellent analytical skills. Experience in learning about innovative technology products or applications, supporting the adoption and bridging the gap between the customers and the engineering teams Preferred qualifications: Experience in producing and effectively using analytics and reporting tools. Excellent interpersonal skills and exceptional people management skills. Good written and verbal communication skills and an ability to work effectively with colleagues of varying seniorities both within and outside their own team. Ability to work with peers and other engineering teams to resolve user issues in an effective mannerJob tags
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