The Hosteller
Location
Shimla | India
Job description
Job brief:
The Hosteller, a chain of backpacker hostels with 50+ hostels across India currently, is the perfect pit-stop for global as well as local travellers to relax, rejuvenate and experience India’s rich heritage while not worrying about a clean, safe and smart place to stay. It is one of the fastest growing hostel chains in India that is uniquely designed, filled with activities and experiences for travelers to enjoy and offers a quality budget accommodation. Job role: Front desk associate/executive/asst. manager/manager (Hotels) Duration: Full time Location: Shimla, Kufri, Khajjiar - Himachal Pradesh Work Ex: 0-5 years (in hotel) Job responsibilities: Understanding of the hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc. Understanding of the company's vision, business expansion plans, operational standards, etc. Understanding the nuances of managing a hotel under a network and optimize its operations with a bird eye view Understanding of hotel launches, setups, day to day operations, staff fulfilment, etc. Understanding of various departments including front desk, housekeeping, F&B and experiences Understanding of task based SOPs/TATs, vendor negotiations/management, etc. Performing various quality audits pertaining to infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction Ensuring cost-effectiveness as per company standards in operating the hotel/hostel to maximise operational margins Motivating, mentoring and aligning co-staffs as per company defined procedures and policies Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship Coordinating with other departments within the company to help resolve issues Qualifications: Educational background: Hospitality graduate or post graduate Extensive operational knowledge of hotel operations Outstanding analytical, communication, interpersonal & time-management skills Location flexibleJob tags
Salary
