Location
Bangalore | India
Job description
As our technical writer you will be instrumental in creating content that effectively communicates our value proposition for both technical and nontechnical audiences. You ll work closely with our experts across Engineering Marketing Sales and more ensuring that AuthX products are easy to comprehend by those who interact with it: both at AuthX and beyond.
To succeed as a Technical writer with us you ll put your product knowledge to the test with an exhaustive understanding of the platform and transforming that into seamless interaction for users imparting real business value in the process.
Roles and Responsibilities
- Creating clear and concise material taking care of editing and proofreading tasks
- Updating and maintaining a library of technical terminology and documentation
- Revising or rewriting existing technical literature
- Manage content requirements production and content needs across teams
- Gain a deep understanding of AuthX products and their applications to capture product information into simple accurate and concise documentation intended for a global audience.
- Researching and gathering technical information and studying target audiences
- Testing whether users understand newly developed material
- Collaborating with engineers developers and other technical specialists to ensure that they understand the subject
- Maintain and update technical documentation repository as well as document content updates for products apps and related tools.
- Refine and polish inhouse generated specs and generate accurate documentation for customerfacing formal deliveries.
- Ensure documentation is technically and mechanically accurate and consistent with regard to clarity flow organization completeness and readability.
- Define the voice tone and standards for our company as represented across documentation tutorials and knowledge base.
- Maintain the taxonomy information architecture and content mapping schemas used for structuring and filtering content in the knowledge base
- Provide ongoing qualitative and quantitative measurements of content scope effectiveness and usage especially for user search metrics Collaborate with Product and Engineering to monitor updates for changes and deprecations ensuring all documentation is up to date for all end users.
- Staying up to date with the latest trends and developments in the industry
Requirements
- Excellent written and verbal skills.
- Minimum 5 years of work experience in a similar profile.
- The ability to embrace ambiguity and exercise editorial judgment
- The ability to work independently in a dynamic environment
- Strong attention to detail and ability to write in explanatory and procedural styles for multiple audiences
- Expertise in prioritization multitasking and timemanagement
- Ability to rely on professional discretion to achieve goals
- Skilled in Process mapping analysis and improvement and documentation
- The ability to synthesize complex processes into simple and engaging language
- Experience in the customer solutions industry or in a role with a very strong customer focus
- Experience working in an organization with a global customer base
Benefits
Health insurance
Life Insurance
Paid vacation leaves
Company Provided Breakfast Lunch & Dinner
Flexible Work Environment
Previous working experience as a Business Analyst for a minimum of 3 year(s). Experience in requirements management, backlog management, prioritization, release planning. Experience in customer management, negotiation, understanding customer voice. Experience working with U.S customers or partners. In-depth knowledge of Agile process and principles. Outstanding communication, presentation and leadership skills. Excellent organizational and time management skills. Sharp analytical and problem-solving skills. Creative thinker with a vision. Attention to details. Able to understand the market, the customer and the business to make sound decisions.
Job tags
Salary
