Precision Infomatic (Madras) Private Limited
Location
Chennai | India
Job description
o Logging user calls and issue trouble tickets
o Assigning severity level to each call as per the definition given below.
o Tracking each call to resolution by follow up / Escalating calls, if necessary
o Generating call reports & analyzing the call statistics
o Create knowledge base on FAQ to aid users & engineers
o Telephonic assistance to the users, Remote Call Closure
o Educating the users on the proper usage of resources through ma
Job tags
Salary
