Engineer - Workplace IT Support
Location
Bangalore | India
Job description
End user support including Hand/eyes need for IT services for PC Imaging, end user support, for desktops, Laptops, Peripherals and Local Applications support.
In this role, the successful candidate will need to:
- Provide Hand Eyes support to Regional, Market and Global IT teams
- Provide 1st and 2nd level support to end users
- Monitoring and managing tickets assigned to Support group
- Assist in planning, designing, testing, and deploying upgrades or new local hardware and local applications
- Assist in the management of IT hardware, software, and equipment in the office
- Administration of purchase orders and invoices for the local offices
- Monitoring the finances and advising on savings and improvements
- Ensuring the compliance of the office in the ISO, ISAE and regulatory requirements, and maintaining the required reporting
- End user satisfaction of the IT service within the local office
- Security oriented and vigilant of any risks, vulnerabilities, or threats. And Avoiding any nonconformities with any of our security standards
- Ensuring and controlling the Confidentiality, Integrity, and Availability of local office Data
- To assist the Workplace support Manager with budget related expenditure estimates, in the preparation, maintaining of office budgets and servicing costs.
- To provide training, guidance, and coaching to users on IT matters and TMF applications and operational procedures.
- Raise local risks and concerns around the IT service quality to immediate line manager to proactively address them.
- Convenient communication and high-level visibility to the Workplace IT Manager to ensure alignment between local office and broader TMF roadmap
- Assisting with global projects or local projects with the guidance and approval from Workplace IT Manager
- Provide Hand Eyes support to for locally owned infrastructure, servers, back-ups, ISP coordination, networking devices, user management, capacity planning
- User administration in O365 and exchange emails based on available access rights.
Key Responsibilities:
- Deploy, update and upgrade operating systems, manage policies and profiles, Manage and protect IT assets, manage apps and data and Configure connectivity
- Monitor and respond and effectively to requests and incidents assigned to workplace support group in ITSM ticketing tool within defined SLA.
- Assisting end users with technical needs, related to the usage and utilization of the IT assets, and IT accessing supported applications.
- Follow best practices to meet performance and security requirements. This is usually during new joiners induction, deployment of a change, or on a need-to basis.
- Assisting in compiling and providing (or sharing) documentation to the end users for the basic use expected for TMF assets such as Printers, Projectors, Smart boards. To ensure the end users are confident enough after reading those concise instructions to operate the devices without assistance
- Always Ensure there is proper documentations (may include photos and diagrams) of all IT assets and their configuration of the local office
- Update the asset management register upon purchasing, decommissioning, assigning or un-assigning, any IT asset, and IT asset information should always be up to date and accurate on file
- Ensure the access to the applications is available and effective, and the applications are well documented and up to date. Ensure the data is documented in LeanIX and up to date.
- Ensure active directory objects, OU s, Groups are up-to-date. Ensure every AD object has proper description to each, following standard naming conventions
- Provide proactive hand eyes support for Operations and Engineering IT teams, in administration, management of local office servers, network and other global infrastructure components.
- Ensure all servers are being backed up as per schedule and chosen plan, Patched and updated, and included in security and monitoring scans and monitoring.
- Monitoring all physical or logical resources whenever possible to ensure no disruption to the service
- Enriching the Azure Chatbot knowledge, by governing the accuracy and comprehensiveness of the chatbot pertaining the local office requirements and participate in a role in the continual improvement process of the chatbot service.
- Raise purchase orders. Controlling the IT expenses and participate in IT budgets processes.
Key Qualifications:
- Windows 10, Windows Server 2012 R2, 2016 and Hyper-V installation, administration and configuration
- Work experience on ITIL 4 processes and certified
- Vulnerability and Patch Management
- WAN, LAN and WIFI access points management for local Offices
- Dell Physical server, storage administration and DPM disk and Tape backup management
- Work Experience on Citrix, VPN and other Infra services.
- Work experience on user management in Microsoft O365.
Whats in it for you
Pathways for career development
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities, so you can take your career further within TMF.
- Continuous development is supported through global learning opportunities from the TMF Business Academy.
Making an impact
- You ll be helping us to make the world a simpler place to do business for our clients.
- Through our corporate social responsibility program, you ll also be making a difference in the communities where we work.
A supportive environment
- Strong feedback culture to help build an engaging workplace.
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
Other Benefits
- Paternity Adoption leaves
- Interest free loan policy
Job tags
Salary
