BNP Paribas Personal Finance
Location
Mumbai | India
Job description
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
Digital Solutions is a new ITG department in the heart of the 'Technology' part of the GTS 2025 as digital levers provider.
The Digital Innovative & Transversal Solutions (DTS) domain has been created in April 2022.
When strategic digital levers are identified as priority, DTS has for missions to design, POC, build, and deploy these levers through new Group Center of Excellence and platforms. Every digital service offering will be accessible via Group Marketplace.
Based on strong partnerships with ITG Architecture, ITG Production, Group Sourcing Strategy and Digital Solutions teams, our CoEs will :
- Be Single Point Of Contact for Business entities & Functions demands
- Do Homogenization of usages, practices and solutions
- Provide solution support and implement use cases
- Propose standard service catalogs for Business entities & Functions
Job Title:
ServiceNow Developer
Date:
Jan 2024
Department:
ITG
Location:
Mumbai
Business Line / Function:
ITDS
Reports to:
(Direct)
ISPL ITG ServiceNow Manager
Grade:
(if applicable)
(Functional)
Offering Manager
Number of Direct Reports:
NA
Directorship / Registration:
NA
Position Purpose
Due to its digitalization acceleration, BNP Paribas decided to deploy at scale valuable ServiceNow business modules. A new Center of Excellence (CoE), supported by a Groupe governance, have been created into IT Group Digital Solutions (IT DS). To industrialize its CoE, IT DS develops a new partnership with ISPL.
In this context, we hire a ServiceNow Developer, reporting to both ISPL ITG ServiceNow Manager and the ServiceNow Offering Manager in IT Digital Solutions.
The role includes technical development and project technical support missions in collaboration with the ServiceNow team in both Paris and Mumbai.
This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.
The Developer is responsible of implementing user stories defined by business analyst, providing technical advice during workshops design, deploying development and maintenance activities of ServiceNow Business Platform into non production environments.
Responsibilities Direct Responsibilities
- Advice technically business analyst and product owner during workshops design with customer
- Develop user stories from projects backlog in accordance with prioritization and timeline
- Participate to sprint demos
- Develop unit tests associated to technical components and recommend relevant improvements and technical documentation
- Supports the entire development lifecycle of the Business platform workflow especially the release management module
- Provide technical support as a project team member when needed
As a technical expert :
- for incidents, propose, develop and validate technical patches into non-production environment
- Identify issues, and help come up with solutions that deliver better value to the customer.
- Strive to make the ServiceNow solution more profitable through reduced costs and increased revenues.
- Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
Contributing Responsibilities
- Contribute to the knowledge transfer with Paris ServiceNow teams
- Contribute to the definition of procedures and processes necessary for the team
- Help build team spirit and integrate into BNP Paribas culture
- Contribute to incidents analysis and associated problem management
- Contribute to the regular activity reporting and KPI calculation
- Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris
Technical & Behavioral Competencies
- Experience with ServiceNow ticketing system especially CSM, HR, WSD modules.
- Extensive knowledge of JavaScript.
- Familiarity with UI, SQL, HTML and CSS
- Experience in unit test management
- Experience in Agile project
- Knowledge of XML and structural programming concepts
- Knowledge of ITIL – Experience on handling Incident / Problem / Change
- General IT infrastructure knowledge
- Good written and spoken English
- Able to communicate efficiently
- Comfortable with using Project management tools Like JIRA , Confluence
- Good Team Player
Skills Referential Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Result Oriented
Communication skills - oral & written
Creativity & Innovation / Problem solving
Transversal Skills: (Please select up to 5 skills)
Ability to develop and adapt a process
Ability to manage / facilitate a meeting, seminar, committee, training…
Analytical Ability
Ability to understand, explain and support change
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 3 years
Other/Specific Qualifications (if Required) ServiceNow certification is preferred (CSM, HR or WSD)
Job tags
Salary
