Cisco Unified Communication Engineer

Location

Secunderabad | India

Job description

Company : Feuji. Inc

Mode of Hire : Permanent Position (5+ years)

Company Location : Hyderabad

About Feuji

Since its inception in 2014, Feuji, Inc. has come a long way. Within a few years, Feuji grew from a small team to more than 400 dedicated employees. Today, with its global network and industry-leading expertise in technology solutions and emerging digital business processes, Feuji provides a unique value proposition for its customers.

In the last few years, Feuji has actively supported multiple projects in India, Costa Rica, and the USA in the areas of healthcare, education, skill development, and ecological preservation. What's next for Feuji We are looking forward to continuing our work in the areas of digital transformation and sustainable community development by consistently delivering lasting positive impact.

Job Description

We are looking to add a Cisco Voice Network Engineer with a strong Cisco background. The tasks will include everything from building/implementing and upgrading the Cisco Voice environment. We're seeking an experienced candidate with at least 4+ years working with Cisco Unified Communications, UCCX, Expressways, Cisco Unity, and Jabber. The Cisco Voice Engineer will serve as an engineering resource for implementation of Cisco voice solutions and integration activities in accordance with adopted best practices. Responsibilities will be centered around regional systems in support of the overall enterprise system design.

What You'll Own

• Provide input towards Cisco voice strategy and roadmap development
• Focus on implementation of newly defined or existing solutions according to approved designs
• Serve as a technical escalation resource during system downtimes or when addressing regional system impacts
• Identify optimization opportunities and drive service improvements leveraging root-cause analysis
• Act as a peer reviewer for change controls involving applicable regional systems
• Execute test procedures and validate features and functionality for system upgrades and changes
• Act as a subject matter expert for their regional systems
• Work collaboratively with IT Peer groups to ensure system implementation is conducted within standard operating procedures.
• Technical Lead/Issue Resolution
• Participate as a technical lead in the implementation of defined solutions, product upgrades, or medium impact changes within applicable region.
• Serve as a technical resource for Cisco Administrators for incident management and customer issue resolution.

Required Skills

• Minimum 5 years' experience with Cisco Unified Communications product suite in a larger enterprise setting including Cisco Unified Communications Manager, Unity Connection, Unified Presence, Cisco Unified Contact Center Express, Cisco Voice Gateways ( PRI, CAS, FXO,FXS), Cisco Unified Communication Manager Express/Unity Express, Expressway, MRA, TMS/TMS-XE/Conductor/Telepresence Servers, IX/DX/SX video endpoints, WebEx/Jabber/Spark
• Experience with Legacy Nortel, Avaya, PBX and Key Systems, Microsoft Windows Server and Active Directory
• Experience doing Cisco Collaboration deployments, upgrades, and troubleshooting
• Hands- on knowledge and experience in routing protocols like BGP4, OSPF, EIGRP, RIP, Ethernet Switching, and multiple layers (1-2 protocols) like Frame Relay, HDLC, or PPP will be helpful
• Knowledgeable in IP Networking, enterprise voice solutions, VoIP technology, IPsec, TDM Voice, VoIP CPE, soft Switches, Session Border Controllers, Routers, and Firewalls
• Work well with other team members in a collaborative manner, fostering learning and knowledge sharing to complete projects and equally be able to work with limited supervision and project oversight
• Excellent communication and documentation skills
• Excellent customer facing skills
• Preferred Skills
• At least 4+ years as a Cisco Voice Engineer
• CUCM/Unified Communications
• Cisco Unity
• UCCX Scripting
• Jabber
• Routing/Switching

Certifications & Education

• CCNA / Voice Collaboration
• CCNP / Voice Collaboration preferred
• CCIE Voice / Collaboration and/or CCDE preferred
• Bachelor's Degree preferred

Job tags

Salary