---

Location

India | India

---

Job description

Job Description

The Function

Who we are - We’re a team of GHR professionals from a variety of different industries, based in the UK, Poland and India, covering all major time zones that State Street operate in across APAC, EMEA and the Americas.

What we do - We provide end to end time and attendance services to employees and managers across State Street globally, including technology solution deployment, SME leads on multiple business projects, service transitions, employee experience, process improvement and more.

Our Partners - GHR Technology, Global Time Administration, and local SMEs in region / country.

Our Stakeholders ​- HR Business Partners, Heads of HR, Employee Relations, Benefits, HR Operations & Payroll.

The Role:

Service Delivery focuses on oversight and delivery of all BAU activity across Global Time, Leave & Absence, developing the service provided to the business, focusing on Employee Experience.

Examples include but are not limited to Employee Experience initiatives, oversight of BAU delivery for time related query management, process improvement, service escalations and more.

Specific Responsibilities-

You’ll be responsible for:

• Leading the prioritization of Employee Experience across the function,

• Ensuring that our service to employees is delivered to a consistently high standard across our BAU time processes and contact methods.
• Identify, assess, make recommendations, plan and deliver process improvements to simplify BAU and enhance experience for employees, managers and admin.
• Owning, managing and resolving escalation cases
• Developing and maintaining Process Library containing employee / manager facing materials, and Admin materials
• Reviewing and enhancing time related business processes in our HR technology systems including MyWorkday, and others where required i.e. Enova in Poland.
• Partnering with other functional leads to develop enhanced service offerings including self-service, response handling standardization and more.

Additional Duties-

You’ll also be expected to :

• Conduct 1st line management of direct reports including 121’s, performance management, coaching and development
• Manage a group of Stakeholders from other HR functions
• Support the Global Head of Function on execution of functional strategy.
• Deputize for the Global Head of Function when required e.g. covering periods of leave.

Direct Reports -

• Planned to have 2 to 3 direct reports.
• Officer and Senior Associate level

The Person

Your experience:

You’ll be experienced in:

• Leading and managing multiple initiatives at the same time
• Creating and maintaining project materials that can be used as best in practice..
• Partnering with other functions to deliver on employee experience improvements
• HR systems including MyWorkday, and others.
• Operational HR functions and processes
• Risk mitigation.
• Leading / managing customer centric professionals.

Your skills:

You’ll be skilled in:

• Customer Service
• Stakeholder management
• Performing as an Individual Contributor and part of a wider team
• Partnering with others, driving the conversation where required
• Taking ownership and responsibility for your Service Line and the expected deliverables
• Confident, effective communication, written and verbal.
• Excellent time management skills, with the ability to reprioritize workload.
• MS Office applications.
• HR systems including MyWorkday

---

Job tags

---

---

Salary