The Volunteer Manager is responsible for assessing the opportunities related to volunteerism and designs a comprehensive approach to attracting, engaging, evaluating, and recognizing the volunteer group. Manage the lifecycle of volunteers and interns to inspire a meaningful service connection to Bright Future's mission.
Responsibilities
Maintain and grow volunteer base through outreach to individuals, community-based organizations and groups, colleges/universities, and corporations as needed.
Create and publish volunteer requirement posts in all the available media to get the best volunteers and have a sufficient pool of volunteers by coordinating with sustainability team members
Develop and implement a recruitment strategy to achieve goals with a clear plan for recruiting and engaging a diverse base of volunteers
Develop, document and coordinate all volunteer-specific trainings, policies, guidelines, toolkits, and materials required for volunteers
Ensures volunteers/interns receive regular feedback from the program supervisor or manager. Assists in appropriate conflict resolution and guidance, as needed.
Develop and maintain processes to source people and review applications, check references, and interview potential individual volunteers
Assess the interests/skills of volunteers and match them with appropriate activities
Manage a comprehensive orientation process for new volunteers that includes: information about volunteering, criteria for involvement
Update manual and website as necessary
Work closely with all department managers to periodically identify volunteer needs; assist with the development of volunteer job descriptions and assess current volunteer skills, volunteer positions are sufficiently filled, and volunteers and interns enjoy a positive experience
Create and manage all aspects of the volunteer database and personnel files
Engage with existing volunteers weekly and provide feedback and additional guidance as needed
Maintain ongoing communications with volunteers through email, newsletters and print materials
Plan and execute volunteer engagement activities
Develop and administer volunteer satisfaction survey; compile and report results to the management
Manage the entire lifecycle of intern hiring by responding to individual and college requests. Assess the interests/skills of interns and match them with appropriate staff or projects
Develop and manage a comprehensive orientation process for new interns and engage in ongoing feedback and complete evaluations as required
Qualifications
Any master's degree, Masters in Human Resource/Marketing or Social Sciences
Years Of Experience
10+ years of experience of work experience in an external / partner-facing role (e.g. marketing, sales, fundraising-CSR, Institutional, HNIs).
Required Knowledge
Knowledge of the social structure and challenges faced by adolescents and youths (Specific to 13 to 25yrs) and how parents play a role in the same
Understanding of the correlation between Education and livelihood and its challenges also able to design solutions to the same
Willingness and commitment to work for the Bright Future cause in the communities
Experience working in corporate relationships or managing volunteers will be an added advantage
Required Skills
Strong listening, speaking and writing skills
Able to manage in-person requests and phone/email contacts
Proficiency with Microsoft Office Suite and basic knowledge of designing tools
Enthusiasm and Patience
Strong Planning, Executing and collaboration skills
Database management
Proficiency in using the Internet for marketing and sourcing
Commitment to a team approach of working with staff members, volunteers and guests
