IT Professional II - Technology Support( 24/7 environment )
Location
Gurgaon | India
Job description
Network Operations Engineer
Technical Skills required
- Experience on ITIL and Service Management concepts primarily Change, Incident and Event management.
- Good understanding of network monitoring concepts and tools
. . Experience working on Cisco LAN switching
- Experience working on Juniper LAN switching
- Experience working on Velo Cloud
- Experience working on Cisco WAN environment.
- Ability to troubleshoot issues related to routing Protocols : OSPF, EIGRP, BGP
- Skills to analyze Network performance related issues
- Support Cisco / Juniper based LAN segments
- Experience working on TCP packet analyzer tools, ethereal, sniffer etc.
- Experience working on Riverbed cascade / Bluecoat packet shapers
- Experience working on Aruba Wireless environment
- Experience working on Infoblox DNS servers
- Experience working on F5 GTM/LTM's
- Good understanding of firewall and proxy servers Primary Responsibilities
- Restoration of high severity incidents
- Lead and drive restoration calls
- Engage & drive restoration with required vendors
- Identify RCA for incidents & provide remediation plan to functional teams
- Present monthly view of incidents/restoration efficiency, RCA & remediation
- Review & approve CRQs for impact assessment
- Keep the Config Management DB updated
- Keep the Known Error DB updated
- Identify improvement opportunities in the env & handover to the functional teams
- Decision making - provide opinion on how to work efficiently, other potential conclusions that can be drawn from the data, how to adjust the reports to draw conclusions more clearly Formal Education & Certification . Bachelors degree in computer science / information system or equivalent . CCNP(Routing & Switching) / CCNP(Service provider) / JNCIP-ENT . ITIL certified - Added advantage
2538771
Job tags
Salary
