Senior Application Support specialist

Location

Chennai | India

Job description

Lookingfor Team player, who directs, administers, controls and responsible forday-to-day operations and activities of application and infra support team.Coordinating between support and Ops/BU team to prioritize the issues andfinding solution, regular reporting and conducting service review meetings. Administrating / supportingnetwork , middleware, OS and DB components jointly with vendor team.

• Role mandates detailed technical skills,strong analytical and problem-solving skills, and sound experience on leadingand administrative tasks.
• Leadand prioritize Application Support team s workload and shift schedule planning.
• Manageand Own the Problem Management Process, Develop, co-ordinate and promote the effectivefunctioning of problem management activities across all support teams.
• Contributeto the planning of application/infrastructure releases and configurationchanges.
• Toexamine potential areas for Service Improvement and raise proposals with theService Manager.
• Providetechnical leadership and drive the war room session during emergencyapplication outages.
• Capacitymanagement Perform regular review of server resources using monitoring toolslike Dynatrace, HP OVPM and ensure the capacity within threshold limit.
• Interactwith internal teams and external 3rd party vendors to trouble shoot and resolvecomplex problems.
• Designappropriate metrics for reporting on key performance and quality indicators,particularly in terms of in-depth trend analysis.
• Provide3rd line Application Support on complex internally and externally developedapplications.
• Provideinput to administering and maintaining all production and internal environments.
• Provideinput to the implementation, backup and roll-back plans.
• Followappropriate organizational policies (i.e., change management process (CAB),dependencies, security and auditing, release, configuration, problem andincident management.)
• Enablesystem/application/access log/network traffic monitoring, define the thresholdand enable alerting.
• ManageExternal Link Requests (ELR) requests understanding the applicationrequirements by creating and implementing irule setups and bigIPconfigurations. Ensure the network configurations are as per securitystandards.
• Coordinateto install the utilities/software s on Linux machine to support the applicationsupport/development.
• Coordinatewith support team to provide the business critic reports and stats.
• Preparenew application/functionality rollout to new location/regions.
• knowledgeon middleware components, Linux OS, Networking, micro services and ITILprocesses.
• Experiencewith supporting multi-tier infrastructures.
• Experiencewith supporting Angular, Java, Spring based applications and an understandingof web technology.
• Expertin Oracle, MYSQL, PostgreSQL databases + PL SQL script knowledge.
• Knowledgeon Cloud architecture is added advantage.
• Goodto have Retail and Logistics domain knowledge.
• Creative, problem-solving skillsand ability to work conceptually.
• Goodat managing customer/client relationship.
• Abilityto stick to deadlines and priorities.

Job tags

Salary