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Guest Relations Manager


Grand Hyatt


Location

Mumbai | India


Job description

Organization- Grand Hyatt Mumbai

Summary

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Relations Manager is responsible to assist the Front Office in managing the guest relations department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager - Concierge or Guest Relations Manager. Good problem solving, Organizational and interpersonal skills are a must.


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