Firstsource
Location
Mumbai | India
Job description
A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies. To know more about Firstsource please visit our
website Job location :Hyderabad/Mumbai/Chennai/Bangalore Position : Sr.Process Trainer/ Asst.Manager Trainer-Underwriting Division : BPO Experience :At least 2 years in facilitating in-person and virtual training classes for US Mortgage Process-Underwriting Responsibilities Operational · Deliver classroom training in person and virtually on the various US mortgage domains and processes related to loan origination and underwriting · Drive learner engagement and positive employee experience, reflected in training yield of the classes · Support the training classes in pre-process, process and on-the-job-training (OJT) phases to drive the achievement and improvement of the metrics such as first pass assessment (FPA) and on-the-job performance 30 days after training · Create, design, develop and deliver strong remedial and refresher training plans for trainees’ performance and metric improvement · Provide feedback and coaching to the trainees and existing employees for their improvement in quality, performance and training metrics · Prepare timely and accurate training reports for training classes · Wherever needed, design, develop and conduct assessments for right candidate selection, transition of trainees across the right training milestones and transition to go live · Recommend improvements in training/learning design and curriculums based on the inputs such as training success evaluation, learner feedback and quality scores · Suggest training curriculum revision, adding/replacing parts of curriculum using digital learning components, leading speed to proficiency and/or to training time reduction · Provide administrative support (communication to stakeholders, daily reports, etc.) for the successful execution of the training plans · Keep abreast of new learning technologies, learn and apply them to improve learning practices Key Performance Indicators · Facilitates learning solutions, preparing plans according to adult learning theory and providing a high-impact, interactive environment · Classroom management, pre-class preparation, post class debrief; coach and deliver feedback to participants; escalate concerns to Training Manager, Human Resources, and employee’s direct manager, as warranted · Provide live demo on utilizing systems, tools, job aids and quick reference guides to perform day to day processing responsibilities followed by side by sides · Ensure the smooth transition and ramp up of all new hires once they are released from the new hire training into production by ensuring OJT is designed, scheduled, and executed · Testing and certification of all new hires at completion of training · Should assume responsibility for ongoing development, researching training industry standards and best practices, and embracing new technologies E xperience · At least 2 years in facilitating in-person and virtual training classes · At least 4 years in US mortgage processing operations and underwriting Experience of using online/digital/e-learning alongside classroom training Education: At least a bachelor’s degree Contact details Padmapriya Email- [email protected]Job tags
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