Customer Content Specialist

Cision

Location

Bangalore | India

Job description

The Customer Specialist in PR Newswire s Customer Content Specialist division is a critical customer-facing position, a person adept at multi-tasking across numerous platforms in order to handle customer enquires in a professional and efficient manner.
This person will be clear and concise in their verbal and written communication and highly knowledgeable in PRN products and services.
This Customer Specialist will understand the customer s needs and meet their expectations every time, while providing professional and consultative service via the telephone, online chat and email.
As a Customer Content Specialist, you will work with Cision s clients who are utilizing PR Newswire to distribute their press release.
This includes counseling clients on products and industry best practices while ensuring their press releases are distributed accurately and on time.
On a daily basis, you ll be responsible for setting up press release orders, counseling clients on distribution and services, answering incoming phone calls, preparing press releases for distribution (proofreading, formatting, industry coding), and handling general client follow up.

Principal duties and responsibilities

One of your main responsibilities will be to proofread press releases written by our clients for delivery to the media
You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job.
Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video).
Your ability to think on your feet and prioritize tasks will serve you well in this fast-paced, deadline-driven environment.
Your strong computer skills will enable you to quickly learn our internal system. Our dynamic environment will keep you on your toes, so a flexible attitude and a strong customer-service approach will be needed.
As the face (or voice) to the client, your outstanding communication skills and ability to grasp our clients needs will allow you to build long-lasting relationships and establish a professional rapport while quickly meeting customer demands.
Key to continuing PR Newswires reputation for providing excellent customer service, your consultative approach will be essential as you answer clients questions and proactively recommend our solutions to engage their audience.

Minimum Qualifications:

Bachelors Degree preferred.
B.A. in Communications, Journalism, English or related field a plus.
Must have excellent customer service skills, along with proofreading, communication, and keyboarding skills.
Ability to handle multiple tasks in a fast-paced, deadline-driven environment and capable of working in a Windows environment.
Microsoft Excel, Word and Web applications -- will ensure you hit the ground running. Must be flexible with schedule, with some OT and holiday coverage required.

Job tags

Salary