Evernorth Health Services
Location
Hyderabad | India
Job description
Position Summary: The Operations Lead Analyst, EP&D Set Up is responsible for receiving and analyzing requests from Implementation and Account Management. The analyst works closely with the requestor to assure requirements are met accurately and on time. Requests may include the creation and maintenance of enrollment welcome kits, templates, communication set-up, program rules, research or proofing. Excellent communications, both written and verbal, are required for success. Cross functional collaboration. Monitor data for production. The analyst is directly involved in high profile corporate and client initiatives.
Job Description & Responsibilities: Create and set-up letter templates for all relevant benefit communications. Able to support more critical and complex clients with minimal assistance. Works collaboratively with Implementation, Account Management, SAMO, Client Optimization, Product, Eligibility, IT and other business partners to resolve issues and develop solutions. Extensive teamwork required to engage and develop contacts across the organization. Support implementation of process improvements (e.g. mentorship of Operations Sr. Analyst, best practices, and quality improvement). Research and answer questions from Implementation, Account Management, SAMO, Client Optimization and Product. Prepare ad hoc analysis as needed. Monitor and ensure communications are mailed within compliance guidelines. Interface with IT/developers regarding requirements. Experience Required: 2+ years relevant experience in an operations environment Experience Desired: MessagePoint: Content Management knowledge GMC/Quadient: Content Development knowledge Other Communication Composition and/or Content Management tools/platform Education and Training Required: Bachelor’s degree required Primary Skills: Proficient using Adobe Photoshop and MS Office (Excel, PowerPoint, Word, Visio), navigating the Internet, Windows. Additional Skills: General Direct Mail and Postal Regulations knowledge a plus Graphic Arts knowledge a plus Knowledge of Ultra Edit, BlueRelay, JIRA, and MessagePoint preferred. Proofing, proofreader experience a plus. Knowledge of layout and print production a plus. Analytical and detail oriented with a strong customer service focus. Demonstrated ability to work cross-functionally and manage timelines and meet tight deadlines. Excellent communication skills (oral and written). Willingness to work a flexible schedule to accommodate project deadlines.Job tags
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