Right Move Staffing Solutions Private Limited
Location
Pune | India
Job description
Greetings for the Day…!!!
We are looking for a Service Desk for one of our esteemed clients in Bangalore having experience into Service Desk , International Voice Process.
Exp: - 1 + year
Location: Bangalore
CTC: Up to 5 LPA
Shifts : - Rotational (24 * 7 )
Job description :-
Voice Process
- Proficiency in using request management tools or ticketing systems.
- Attend to service tickets. Log/troubleshoot and provision the solution using customer provided knowledge base
- Transfer or dispatch to next level of support. Daily communication/interaction via
- email/ticket/phone
- Adhere to HP/Customer set quality standards& SLAs
- Provide quality service & resolve concerns efficiently & professionally.
- Serve as the first contact with customers who need technical assistance via the phone or
- email
- Perform troubleshooting using different diagnostic techniques& SOPs
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Job tags
Salary
