Customer Support - Gurgaon
Location
Gurgaon | India
Job description
Job Overview
We are seeking a dedicated and enthusiastic Customer Support professional to join our team. As a Customer Support Representative, you will be responsible for providing exceptional service and support to our clients. This is a full-time position based in Gurgaon, Haryana, India, with an employment type of Full-Time. As a fresher, no prior experience is required.
Qualifications and Skills
- Strong verbal communication skills
- Fluent English language proficiency
- Strong written communication skills
- Creative problem-solving abilities
- Analytical and logical thinking
- Customer service mindset
- Experience with Customer Relationship Management (CRM) software is a plus
- Ability to handle challenging situations with empathy and patience
- Commitment to delivering high-quality service
- Ability to prioritize and manage multiple tasks effectively
- Attention to detail and accuracy
- Ability to work well in a team
Roles and Responsibilities
- Responding to customer inquiries and resolving issues promptly and accurately
- Assisting customers via email, phone, and chat to provide comprehensive support
- Identifying and assessing customer needs to achieve customer satisfaction
- Maintaining knowledge of company products and services
- Providing product recommendations and guiding customers to make informed decisions
- Escalating complex issues to the appropriate department or management
- Ensuring a positive and professional customer experience at all times
- Recording and maintaining customer interaction details in CRM system
- Adhering to company policies and procedures
- Contributing to the team's overall performance and goals
Job tags
Salary
Rs 29000 per month