Keeping a track of the target (conversion) received from sales and ensure the same is getting achieved on monthly, quarterly and yearly basis.
Subsequent to conversion sharing the conversion reports to the client by doing quality check on the received data within the defined TAT.
Efficiently managing client/customer queries and escalation (PAN India) and responding them within TAT for better servicing experience. Keeping major focus on the HNI client for business growth.
Collecting HNI clients feedback on issues or on improvement on servicing areas and highlighting the same to process heads.
Planning of daily targets and ensuring same will be get achieved from the team members.
Keeping a track of the system performance and recommending feedback on monthly basis to technical team.
Observing flaw areas in the process and system make them improvise for better functioning.
Handing internal & external audits scheduled by the management and making sure there will be no flaws reported.
