Iris Software Inc.
Location
Noida | India
Job description
SPM - Delivery responsible for managing delivery outcomes, people engagement, client satisfaction and account mining/ growth for a Financial services client. The role holds delivery management responsibility for one or more projects or program work streams.
Responsibilities • Responsible for providing delivery management and leadership for one or more software services delivery engagements for a Financial Services client. The engagements could include different IT service offerings (e.g. application development, enhancements, testing, etc) and leverage cross-functional, globally distributed teams (typically 30-50 people). • Responsible for the realizing delivery outcomes (quality, schedule, cost, outcomes/ benefits etc) for projects/ work streams with different engagement models (managed services, co- managed and client managed) and various pricing models. • Responsible for managing commercials (specifically gross margins). • Responsible for compliance (contractual, process and engineering). • Responsible for customer engagement and satisfaction, NPS/CSAT. • Responsible for overall people engagement with direct reporting of PMs/APMs/Tech Leads (offshore and onshore) and next level reporting of delivery team; owns and succession planning for the LoB. • Owns and drives delivery and business initiatives for the account under the overall direction of the ADM and Delivery Director. • Establishes and implements effective program management and delivery governance framework for the LoB with the support of the delivery excellence teams and practices. • Responsible for CR negotiations for ongoing projects, SoW for new projects, setting up new delivery teams/projects. • Manages senior stakeholder expectations with clear and timely communication and reporting, both internally and externally (customer organization and partners, if any). • Ensures delivery health through periodic reviews and by extending proactive support and intervention to reporting project managers/ leads. • Drives business growth by farming for new opportunities and supporting sales in pursuits by drafting proposals, facilitating workshops and mindshare sessions with clients and partners. • Experience of leading presales activities, responding to RFP/RFI • Manages escalations and supports PM/Leads in managing critical risks and issues in LoB projects. Managing the timely fulfillment of all open staffing/ people needs for the LoB working with the workforce management and talent acquisition teams. • Trusted delivery partner for the customers who proactively engages with customers to enhance business value delivered through services and solutions. • Change agent who drives continuous improvement journeys for delivery excellence, new capability development, cost savings/ gross margin improvement, efficient operations and improved customer satisfaction at the account and (or) the organization level. • Experience of moving delivery engagements to higher levels of maturity (process/ software engineering and engagement models) • Provides thought leadership in one or more areas across delivery, methodology, technology or business domain. Required Skills and Experience: •15+ years of experience in the IT industry in delivery roles; 5+ years on experience in program or LoB management with large, geographically distributed teams (onshore and offshore). • 5+ years of strong business domain knowledge in the financial services domain (preferably capital markets/ investment banking), with an IT consulting/ services firm. • Experience of setting up medium size delivery teams (30+ people) organized across one or more projects/ work streams. • Project or Program management experience across the full SDLC lifecycle involving different methodologies like agile, iterative, waterfall and hybrid. • Prior experience of managing delivery engagements with quality frameworks such as CMMI. • Experience across service offerings (e.g. application development, maintenance, re- engineering, migration, etc.), different pricing models (fixed price, fixed capacity, time and material, client manage etc.) and engagement models (partner/ vendor managed, co-managed and client managed). • Prior experience in managing demanding senior stakeholders with customers based in US and of Asia origin. • Must be consultative and solutions’ oriented; prior experience of structuring or defining solutions oriented delivery engagements and troubleshooting critical delivery issues. • Strong commercial acumen with high proficiency in effort/ cost estimation. • Very strong business communication, negotiation and conflict management skills. • Strong knowledge of project financials and IT services contracts. • “Hands on” delivery leadership experience on complex/ high risk projects. • Experience of driving pre-sales effort as the bid manager (i.e. large proposals and sales pitches) and mining accounts/ farming for opportunities in existing customer businesses. • Strong outcomes focused leadership skills with strong people focus. • Flexibility to need based, short term overseas travel.Job tags
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