Location
Pune | India
Job description
Description
Customer Support Representative
Pune , India
About Optimas:
Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.
To learn more, please visit our website
Position overview:
Optimas is looking for a friendly, patient and empathetic Customer Support Representative, to provide best-in-class service to our customers in a multi-location global distribution environment. Outstanding collaboration with other members of sales, supply chain and operations support teams is critical to achieving objectives.
Principal Activities:
● Maintain strong customer relationships;
● Meet and/or exceed service expectations and initiatives of the business;
● Partner with supply chain to address urgent customer needs;
● Adhere and perform to the customer service representative key performance indicator;
● Adhere to and embrace the THREAD values of Optimas;
● Adhere to and embrace the Customer Service best practice disciplines;
● Demonstrating proficiency in delivering the Optimas total value proposition to the customer and at all levels inside the customer;
● Ensure customer satisfaction and all sales are profitable and in line with or better than budgeted expectations;
● Developing, engaging and maintaining cross functional teamwork and driving communication between Optimas support teams;
● Closely manage and update your TLR & Open Order Book.
Key responsibilities:
Key Competencies:
The ideal candidate must have the following competencies:
Skills and Qualifications:
● Excellent Communication skills – verbal and written
● Excited about helping our customers
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Job tags
Salary