Jr Customer Success Associate
Cloud Counselage Pvt. Ltd.
Location
Mumbai | India
Job description
Our client is looking for a Jr. Customer Success Associate with 1 - 2 yrs of strong experience in a client management, customer success, support or account management role at a financial services/technology company (ie FactSet, MSCI, Enfusion, S&P, etc).
They should have the ability to manage multiple projects and work collaboratively.
They are someone who is staying in Mumbai and can join immediately or having notice period of less than 30 days.
Responsibilities - Answering day to day client queries and providing creative solutions
- Working on large-scale project that optimizes their clients' workflows
- Training clients on their platform
- Helping to improve client documentation, writing help articles, or creating how-to videos
- Becoming an expert on their platform
Mandatory Requirement - Strong understanding of investment management workflows and operations
- Client-facing experience
- Excellent writing and verbal communication skills
Eligibilty Bachelor's or master's in finance or Applied Statistics & Analytics
Timings: 06:30 pm to 02:30 pm(Hybrid)
Job Location: Mumbai
No. of Vacancies : 10
Job tags
Salary