SkyJumper Trampoline
Location
Pune | India
Job description
Job Summary
A Centre Manager at Sky Jumper oversees and directs all aspects of the centre s operations which includes Front Desk Service Food & Beverage / Parties Housekeeping POS activities like trampoline laser tag VR games amongst others.
He / she ensures the highest levels of customer satisfaction.
This role ensures that centre is well run by focusing on maximizing revenues and profits minimizing operating costs implementing and following up on service standards and team members trainings.
Key Accountabilities
1. Team Leadership: Managing and leading a team of employees (Front Office Business Development Gymnast F&B House Keeping) assigning tasks and providing guidance and support.
2. Process Improvement: Identifying and implementing process improvements to optimize efficiency and productivity.
3. Resource Management: Managing resources such as personnel budgets and equipment to meet organizational goals.
4. Quality Control: Ensuring that F&B and services meet quality standards and guest expectations.
5. Logistics and Vendor Management: Managing the movement of materials products and vendor management to ensure buying at best rates.
6. Budget Management: Developing and managing budgets to control costs and maximize profits.
7. Risk Management: Identifying and mitigating risks that could impact operations.
8. Communication: Coordinating with various departments and management to ensure smooth operations and effective communication.
9. Management Reporting: Reporting at periodic intervals to company s management about centre KPIs market analysis exceptions and service standards.
10. Compliance: Ensuring that the company operates within relevant laws and regulations.
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11. Customer Focus: Maintaining a strong focus on customer satisfaction and service delivery.
Education
University or bachelor s degree; Advanced degree or MBA preferred.
Experience
Prior experience of hospitality related operations with diverse set of servicing responsibilities.
Typically 3 years of experience as referenced above.
Should have handled a Team of minimum 10 members.
Skills & Proficiencies
Integrity: Do the right thing all the time.
Hospitality: Passionate about delivering exceptional guest experiences.
Now: Operate with a sense of urgency and discipline.
Has excellent time management skills and communication skills.
Proficient in English to meet business needs.
Proficient in Microsoft Office.
Strong highlevel customer management relationship building.
Proven ability to drive the sales process from plan to closure.
Excellent mentoring coaching and people management skills.
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operational efficiency,customer service,collaboration and team building
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