Operations Associate - Editing & Proofreading

Location

Work from home | India

Job description

• Processing, proofing and distributing copy to domestic and international circuits via wire, PR Newswire for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission.
• Quality checking all orders and distributions to guarantee a high standard of service delivery.
• Account managing the successful completion of orders
• Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy.
• Adhering to all departmental Standard Operating Procedures at all times.
• Providing a high standard of ROI reporting to add value to PRN s products.

Duties & Responsibilities:

1. Distribution:

• Output clients copy in timely fashion
• Ensure accurate distribution to correct circuit at specified time.
• Monitor and chase return of requested translations for onward distribution.
• Ensure that all information uploaded to PR Newswire for Journalists is uploaded with relevant industry, subject and geography coding.
• Upload graphics and linked documents onto PR Newswire for Journalists, and the PR Newswire websites

2. Editorial:

• Ensure accuracy, attribution and acceptability of clients copy.
• Ensure regulatory headline and content accuracy of clients copy.
• Assist with formatting or document conversion queries.

3. Client Relations:

• Promote a client-focused culture at all times.
• Instigate initiatives and processes to build, develop and maintain excellent business relationships.
• Understand clients needs and objectives.
• Attend meetings and social evenings with clients where necessary.
• Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times.
• Maintain an excellent knowledge of all PR Newswire products and services.
• Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission.
• Liaise with regulatory bodies.
• Provide consultative service - advise clients on available and appropriate circuits.
• Provide editorial advice to maximize potential pick-up of press release copy.
• Maintain and develop relations with internal clients to achieve excellent service delivery.

4. Quality and Administration:

• Ensure all jobs are assigned, distributed and fulfilled correctly.
• Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system.
• Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company.
• Maintain company websites ensuring incoming service feeds are accurately mapped.

5. Client/Affiliate Liaison:

• Liaise between translation agencies and client to ensure customer satisfaction with translation service.
• Advise on distribution receipt and clear times.
• Look for any up-selling opportunities.
• Liaise with affiliates to ensure accurate and expedient transmission.
• Provide consultative service - advise clients on available and appropriate circuits.
• Maintain and develop relations with internal clients to achieve excellent service Delivery.

Competencies, Attributes, Knowledge:

• 2+ years of experience in an editorial/proof-reading role.
• Excellent inter-personal skills with all levels of company personnel and clients.
• Ability to closely follow all policies and procedures.
• Good team player. Self-motivated, disciplined and able to remain corporately focused.
• Have the energy and drive to work under pressure to hit tight targets.
• Excellent organization and time-management skills with a high attention to detail.
• Flexibility around team shift patterns.
• An excellent standard of spoken, written and reading English.
• At least one other Indian language written and oral other than Hindi, is also considered highly desirable.
• Well-presented and businesslike.
• High level of ability on communicating verbally with clients.

Job tags

Salary