Provide supervision and management to a medium to large sized team of IT Asset Management professionals.
Administers policies and guidelines that directly affect team work activities.
Establishes deadlines for completing assignments.
Provide coaching, career path planning and mentoring to team.
Create and provide ongoing feedback and reviews to individuals.
Strong ability to motivate, direct and lead others.
Organizational skills to provide leadership and direction to team
Take the lead role in managing client relationships.
Provide direction to team members on delivery management best practices and process improvement opportunities.
Resolves escalated problems to maintain strong client experience levels.
Manages escalation as per agreed escalation matrix.
Manage and control expenses for the organization while ensuring resource optimization.
Ensures team achieves performance and client service metrics.
Identifies opportunities for growth and innovation.
Ability to manage delivery costs to plan.
Ability to multi-task in a dynamic environment.
Ability to lead cross-functional delivery teams.
Demonstrated attentiveness to quality and productivity.
Strong analytical, problem solving, negotiation and organizational skills.
Demonstrated ability to successfully manage and lead third party relationships.
Experienced organizing and planning skills to effectively manage a team
Requirements
10 or more years of relevant experience.
Previous leadership or managerial experience.
Experience working within global teams
Demonstrated track record of delivering high quality services to customers
Experience in project management and customer management
Proactive and self-motivated
Solid analytical, organizational and interpersonal skills
Proven experience leading global services within challenging and complex environments, and possess the ability to work effectively across multiple groups and stakeholders, particularly executives
Fluent in writing and speaking English and Spanish languages.
Preferences
An Industry Certification such as Certified IT Asset Manager (CITAM), Certified Software Asset Management (CSAM) or Certified Hardware Asset Management (CHAMP)
Working knowledge of service desk and field service operations
Experience implementing and/or using Flexera Flexnet Manager Platform or ServiceNow
Graduate in any discipline (technical field preferred)
ITIL certification
Experience working in a managed services environment
Ability to learn new technologies, tools and processes quickly
