Account Manager - Website Development

Location

Bangalore | India

Job description

• In this role, Youll act as the main point of contact between the client and our development team, ensuring that client needs are understood, project requirements are well-defined, and timelines are met

• Youll also play a crucial role in identifying upsell and cross-sell opportunities to expand our services within existing accounts you are managing

Responsibilities:

• Build and maintain strong relationships with clients, understanding their business objectives, and proactively addressing their needs related to website development.
• Collaborate with the development team to gather project requirements, create detailed project briefs, and ensure that projects are executed according to the agreed-upon scope, timeline, and budget.
• Serve as the main communication channel between the client and our internal team, providing regular updates, addressing concerns, and managing expectations.
• Identify opportunities to upsell additional services, such as website maintenance, performance optimization, or other relevant offerings, to maximize client value.
• Proactively address any issues that may arise during the project, finding solutions to challenges and ensuring a smooth project delivery.
• Keep clients informed about industry trends, best practices in website development, and how our services can help them achieve their business goals.
• Communicate project status and risks with internal and external stakeholders regularly
• Proactively identify and manage project risks and issues, including scope creep, schedule delays, and budget overruns, while also identifying unique solutions.
• Manage client expectations and provide regular updates to the clients.
• Conduct quality assurance checks, ensuring the final product exceeds the clients requirements and the agencys standards.
• Mentor and coach team members, providing guidance and feedback to help them improve their performance.

Qualifications:

• 1+ years of project management experience in a digital agency or related field.
• A solid understanding of website development processes, technologies, and concepts is essential to effectively communicate with the development team and the client.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients.
• Strong negotiation and problem-solving abilities to manage client expectations and resolve any conflicts.
• Ability to manage multiple client accounts and projects simultaneously, ensuring all deadlines are met.
• Understanding of the clients industry and business needs to provide valuable insights and solutions.
• Proficiency in project management tools, such as Asana, Trello, or Jira, and a passion for exploring new and creative project management tools.
• Knowledge of design and development processes and tools, including Adobe Creative Suite, Sketch, Figma, or InVision, with a passion for exploring new and innovative tools.

Job tags

Salary