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Location

Mumbai | India

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Job description

Who are Inchcape

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

We have an exciting opportunity for a Wintel / Sr. Wintel Engineer in our Global IT Team. As a key part of the infrastructure discipline within the IT Ops function in Inchcape, you will be responsible for working with all elements of the ISS IT Team this including helpdesk and application support teams as well as development teams as a 3rd level of escalation. The Role delivering projects such as mergers and acquisitions, greenfield setups, cloud migrations and equipment refresh. While also maintaining/monitoring the Existing applications and server environment in place.

Key Accountabilities

• Support and administration of MS Windows Server in the cloud.
• Experience with DNS, DHCP, Active Directory, and Group Policy.
• ublic DNS maintenance (including, 3rd party tools, and route 53 preferable)
• Support Microsoft apps and services (Example: Office, SharePoint, Intune, Autopilot, Defender)
• Experience working with Dev Ops processes.
• PowerShell scripting knowledge.
• Experience Troubleshooting skills for applications.
• Experience Writing Technique documents for Management and Monitoring of systems.Solution design and documentation
• Manage solution design with 3rd party suppliers.
• Manage relationship with 3rd party suppliers, service health, SLA'S etc
• Experience maintaining system registers.
• Azure tenant administration - Subscription management, IAM, billing.
• Azure Active Directory - AAD Connect, Identity and Access Management, MFA, Conditional Access
• Azure Disaster recovery and Business Continuity - Azure Backup /Azure Site Recovery
• AWS tenant administration - Subscription management, IAM, billing, cost management/optimisation
• AWS VPC Administration and network topology including VPN's
• AWS Load balancer Administration
• AWS Storage Administration (S3)
• cloud health/reporting experience
• AWS cloud watch.
• AWS Back-up techniques and methodology
• AWS Disaster recovery techniques including Cross regional Replication
• AWS patch management – experience of the tools AWS uses for Patch management.
• AWS EC2
• An understanding of Cloud networking principles and related
• Azure components (VPN / ExpressRoute, VNet topology, Azure Firewall, NSGs, Routing etc.)
• laaS / PaaS monitoring
• Infrastructure As Code (laC) - ARM templates and DevOps pipelines
• Backup Software various - on premise and cloud.
• Management of O365 including SharePoint, OneDrive and Exchange
• Work within strict change management structures to comply with standards.
• Work with Helpdesk ticketing response system.
• Maintain inventory of servers/equipment/systems both physical and virtual.
• Providing new/increased storage to LUNs, Physical & virtual servers
• Ensure completion and optimization of daily backups & test recovery
• Ensure DR procedures and processes are followed, tested and kept up to date
• Maintain, Improve & optimize documentation, processes and procedures within Infrastructure
• Costing of cloud services as directed by Senior engineers or Infrastructure Manager
• Create, submit and implement infrastructure changes in accordance with the Change Control procedure
• Be familiar with standard concepts, best practices and procedures with a particular field
• Make effective use of existing and new technology to support and enhance global service delivery
• Work and co-operate closely with the global team of helpdesk support analysts as well as Development and software engineers
• To provide escalated support to any level of user whilst on-call
• Assist to manage risks and track issues.
• Desirable skills
• Microsoft O365 experience would be desirable
• AWS ECS experience
• Rabbit MQ experience desirable
• AWS Scripting techniques primarily terraform.
• Grafana knowledge
• SQL Server on premise and cloud.
• Management of Exchange in Hybrid mode between on-premise and O365
• Cloud telephony skills.
• Microsoft Licenses understanding and managing.

The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures.

• Azure and AWS certifications
• 3 years experience working for a global team in a similar role
• Experience in managing critical IT systems to an agreed SLA.
• Project management and delivering IT projects to agreed timescales and budgets.
• Experience with dealing with all levels of management.

Other Requirements:

• Ability to travel (national and international) and work flexibility
• Able to work from home
• Able to work aligned to UK Hours
• Willing to work unsociable hours and be part of the on-call rotas.

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Salary