Executive Director - Business Excellence
Location
Mumbai | India
Job description
As the Executive Director - Business Excellence, you will lead a team of 200 across quality (180), process excellence (15) and transformation (5) to advance the systems, processes and thought leadership of the business division
Client Details
Our client is a fast-growing KPO, headquartered in the USA with India headquarters based in Mumbai City. With a spread across multiple business segments, our client is particularly strong at supporting US Healthcare organisations.
Description As the Executive Director - Business Excellence, you will be responsible for:
- Be a part of the business leadership team responsible for driving overall objectives of the business vertical
- Leading and growing a quality audit team of 180 FTEs
- Drive process excellence and 6 Sigma initiatives together with a team of 15 FTEs in partnership with equivalent teams in other business verticals
- Develop team members by providing appropriate rewards and recognition together with charting out the career paths
- P&L Management including the management of cost while ensuring the highest quality output in partnership with the Accountancy Team
Profile
As a successful Executive Director - Business Excellence you must
- Hail from or be ready to relocate to Mumbai City
- Possess 15-20 years of overall experience, including 10 years at the leadership/strategic level
- Have deep experience in a large/ mid-sized KPO/ BPO organisation, especially in Quality, Process Excellence and Business Excellence verticals
- Be ready to work a US Shift
- Possess strong experience in supporting healthcare clients
Job Offer
- Autonomy and a chance to develop the function independently within a profitable, forward-looking business
- Strong, people-orientated work culture
- Industry-leading compensation and benefits
Page Group India is acting as an Employment Agency in relation to this vacancy.
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