Location
Gurgaon | India
Job description
Requirement
Associate
(Process: US HR operations)
Work Experience
0-36 months
Summary
· Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
· Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
· Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
· Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
· Follow standard processes and procedures to resolve all client queries.
· Resolve client queries as per the SLA’s defined in the contract.
· Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience
Any/Basic MS Excel
Category
Back office/Data handling or data management
Working Conditions
Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.
Service Agreement
Applicable for 1 year (Mandatory)
Education Skills
Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM.
Work Location
Gurgaon
Employee Referral Bonus will be applicable as per policy.
Thank you and happy referring!
Payroll(HCM)
Job tags
Salary
