Location
Nouvelle Aquitaine | France
Job description
IT Support Analyst / Support Informatique et Audiovisuel
Paris
The Company
An IT Support Analyst is sought by this Legal firm to lead and manage a newly created team and ensure that new technology or processes are adopted effectively and efficiently across the firm. With a commitment to identifying innovative new ways to deliver services and maintain a reputation for excellence, the business is at the forefront of its sector. This is an excellent opportunity to drive and lead adoption of new tools and processes.
Key Responsibilities of the IT Support Analyst
- Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not limited to computers, printers, scanners, fax machines and mobile devices
- Responds to local and central telephone helpline, support tickets and e-mails (provides information, assesses problems and offers assistance)
- Logs all calls into the Firm's call logging systems and resolves or escalates as appropriate
- Provides application support for both local installations and Citrix based applications
- Provides support, troubleshooting and repair for laptops and desktops
- Provides mobile device support, set up configuration, support and end user training
- Assists with the Firm's audio visual set up requirements
- Assists with hardware set ups in offices and conference rooms
- Helps to maintain Firm's policies and procedures in relation to computer technology
- Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed
- Establishes and maintains effective working relationships with clients, attorneys and staff
Skills & Attributes of the IT Support Analyst
- High school diploma or equivalent
- Minimum of one year related experience
- Ability to administer Firm policies and procedures with regard to ordering and configuring hardware
- Thorough working knowledge of computer, printer and scanner hardware
- Ability to exert moderate to high physical effort
- Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
- Demonstrates effective interpersonal and communication skills, both verbally and in writing
- Ability to handle multiple projects and shifting priorities
- Ability to handle sensitive matters and maintain confidentiality
- Ability to work well in a demanding and fast-paced environment
- Ability to work well independently as well as effectively within a team
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Applications can only be considered from those eligible to live & work in the UK without restriction.
Harcourt Matthews is acting as an Employment Agency in relation to this vacancy. Our divisions include: Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting & Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM.
Harcourt Matthews is committed to diversity and inclusion. We value and encourage applications from all ethnicities and welcome everyone regardless of social background, disability, gender identity, and orientation. Diversity benefits us all and challenges our assumptions.
Key Words
Ref: BHJOB3543_5785
Job tags
Salary
50k €/an
