Joblift
Location
Belfort, Territoire de Belfort | France
Job description
Lead Consultant, DOT Net Support
Location: Belfort, France
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world"s biggest brands—and we have fun doing it. Now, we"re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
· Supporting/Troubleshooting existing dot net desktop based and web-based application.
· Responsible for resolving technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures.
· Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support.
· Execute and manage day-to-day operations via ticketing tools and processes.
· Ensure appropriate tool is updated in accordance with SLA specifications with case notes, status updates and case closure information.
· B.E./ B.Tech/ MCA or equivalent
· Strong understanding in Relational database concepts
· Experience with html, CSS, JavaScript, jQuery, LINQUE.
· Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus.
· Willingness to learn the Product/Platform and associated technologies.
· Technical understanding of products/services and/or ecosystem being supported.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Job tags
Salary