Help Desk Specialist

Location

Lyon | France

Job description

Job Role: Help Desk Specialist
Location: Lyon, France-Onsite
Duration: 6+ Months Contract

Job Description

IT Engineer/sysadmin with knowledge regarding client computers (Windows 10/11 and Mac OS) management and troubleshooting, basis of networking, and application environment (mainly Office 365 and related application) with no more than 5 years of experience in IT support, implementation and support.

Activities

• Typical activities include but not limited to
• IT ticketing system management (FreshService tool used currently and ServiceNow in future)
• Prioritizing and managing many open cases at one time
• Onboarding end users
• Provision and administer Laptops, Mobile devices, user & mailbox & M365
• Software and hardware installations and procurement
• Stock level management
• Printer/Print service management
• Vendor liaison to procure assets / laptops & mobiles, SIM cards
• Administer the purchase requisition process to have a PO raised to vendors to procure assets

o VIP support

o Global digital meeting support
o Meeting rooms support & video conferencing administration
o Place hardware into production by establishing necessary connections and configurations into the existing environment (Server, Storage, Switch).
o Server room management. Basic networking skills
o Support the IT team in troubleshooting system and network problems and diagnosing and solving hardware or software faults in collaboration with IT Infrastructure dept. members
o Rapidly establishing a good working relationship with all other professionals.
• Contribute to team effort by accomplishing related tasks as needed
• Testing and evaluating new technology if necessary
• Keep up to date with the ever-changing specific software and operating systems.
• Monitoring and Alert system management
• Perform other duties as requested by direct & dotted reporting line managers/ supervisors.
• As the number of sites grows, some travel time will be needed both nationally and occasionally internationally to better understand users' difficulties.

Experience / Professional requirements

• 3 to 5 (indicatively) years of experience in management and support of a company"s digital environment
• Knowledge, even if not professional, of programming languages
• Knowledge, even if not professional, of IoT environments
• MS certifications on client environment is a plus
• Mac OS management and use experience is a plus

Job tags

Salary