Location
Nouvelle Aquitaine | France
Job description
Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.
We currently have a diverse global team of 700 employees representing over 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.
Senior Fraud Specialist (F/M/D)
- Full-time Permanent role based in Paris
About the role
As Fraud Specialist, you will be responsible to optimise fraud prevention, detection and mitigate impact for Vestiaire Collective on a given scope. You will become the company referent on scope assigned. You will report directly to the VP Authentication, Quality Control & Trust, based in Paris HQ.
While responsibility attached to this role can be wider, we are currently looking for experience to prevent and detect payment fraud. Knowledge of Adyen, Riskified, Paypal and Klarna is a big plus.
Fraud strategy (20%)
- You surface risks and opportunities to better detect, prevent and mitigate fraud
- You stay up to date with fraud patterns and identify industry best-practices
- You propose strategies to management in order to achieve company and team goals, mitigating fraud risk while balancing customer experience
Performance management & Implementation (60%)
- You take ownership to implement solution
- You partner with internal and external stakeholders
- You act as Project manager when required
- You are ensuring quality delivered by outsourced partners
- You monitor and analyse short- and long term trends and report on KPIs evolution
- You leverage data and data insights to define actions that help us to deliver against our objectives
Operations (20%)
- You participate in emergency team response and are able to back-up fraud analyst when needed to ensure Vestiaire anti fraud effort continuity
- You are responsible for specific daily operations, among suspicious transactions review, investigation tickets and supporting our chargeback defense
Who you are
- You have a Bachelor's and +4 of years experience in related e-commerce Fraud detection / risk management
- You"re passionate about identifying and stopping fraudulent activities or rings
- You are driven, proactive and rigorous
- You demonstrate excellent analytical and investigative skills, a keen eye for detail and an ability to think critically
- You are data driven, have a solid track record leveraging SQL, BI tool and dashboarding (e.g. Tableau) to make a positive impact on business metrics
- You are comfortable communicating with various people and teams to get the information you need to help customers out
- You enjoy working with international teams
What we offer
- A meaningful job with an impact on the way people consume fashion and promote sustainability
- Flexible work possibilities
- The opportunity to do career-defining work in a fast-growing French-born scale up
- The possibility to work as part of a globally diverse team with more than 50 nationalities
- Two days to help Project - reinforcing your activist journey and volunteer for an association
- Significant investment in your learning and growth
- Competitive compensation and benefits package
- As full member of our entrepreneurial project, you will be eligible to free shares
Vestiaire Collective is an equal opportunities employer
Job tags
Salary
