Cleanliness and Hygiene Cleanliness and hygiene of CFC and Manpower.
Customer Service Timely replies and resolution of Customer Escalations.
Data Management/MIS.
DEs payments and other bills (Rent Electricity etc.) must be timely sent to accounts.
Data should match bill raised for payment.
100% Transparency in payment structure of Des.
Discipline Integrity must be maintained and no leaves on festivals and leading by example.
Prepare & maintain all kinds of reports on daily weekly monthly basis like logbook order tally sheet delivery executive of intime km out time km used avg km against each order etc.
Analysis and revert on detailed dashboard for CFC with on time orders % Failed orders RCA. Locus to be used for all Deliveries.
Weekly Roasters Attendance Stock Sheets to be maintained Delivery.
Planning DEs for daily Operations and informing Delivery Channel Manager for same.
Managing Delivery boys End to end along with shift In charges for maximum deliveries per day and to guide them to earn bonuses with additional orders.
100% orders to be delivered as per slot selected by the customer.
To train delivery boys to handle the Perishable and nonperishable products to maintain the highest level of customer experience. delayed orders or damaged orders to be maintained on daily basis Inventory.
Ensuring sundries are as per orders count in CFC.
Price is as per Panel Price.
Making sure no pilferage at CFC.
KPI Maintenance Making sure NPS to be at desired level.
Making sure SLA Breach should be at desired level.
Quality Check:
Ensuring QC is done before order goes out for delivery.
Flower/Merchandise Quality Should be best to be used for arrangements.
Making sure DEs Dispatchers Florists and operation Executives are working effectively and efficiently.
