Location
Paris | France
Job description
As a Technical Consultant, you are part of our implementation team, which plays a key role in seamlessly onboarding new customers: they are working across departments (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform.
As a Technical Consultant, you will support and manage all phases of the implementation lifecycle, from sales turnover and kick-off to handover to support, mainly on strategic accounts as a technical expert. You will define 360Learning platform architecture for our clients, facilitate integrations (flat files, APIs), 3rd party apps, guide and assist to ensure the successful deployment of their platform.You will work closely with our product team and our Technical Services team on all integration topics, custom solutions and be the primary day-to-day liaison for the team and our technical ecosystem that are building a connection with our platform.
As we grow, we need to continue to automatize and find repeatable solutions. Part of your job will be to develop scripts to either support the rest of the team and specific customer requests and avoid time-consuming work.
Within 1 month, you will: - Become a Trello expert through our onboarding process
- Understand our product offering through training
- Master our platform and be able to support clients on basics requests through ticketing
- Master our integration possibilities (flat files, APIs)
Within 3 months, you will: - Start to onboard your own new clients
- Host functional and technical workshops with clients to support them in their platform customization and structuring
- Create scripts in JS
Within 6 months, you will: - Successfully ensure 360Learning platform deployment for new clients
- Successfully implement integrations (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshoot
- Develop repeatable and scalable processes to improve project quality and delivery
- Support Strategic customers during their project on technical topics
- Be able to support the team on difficult integrations & troubleshooting issues and be the interface with other teams and partners on integration topics
Within 12 months, you will: - Contribute to our knowledge base to share best practices and lessons learned
- Work with our partner ecosystem to strengthen the services proposed to our clients
- Create and propose new services to our Professional Service catalog
- Present our value proposition to prospects or other SaaS companies and 3rd party developers to encourage them to integrate with our platform
The Skills Set: - Minimum 5 years of experience supporting technical partnerships and integrations, developer relations, or similar technical roles with external stakeholders
- Customer-facing background preferred (e.g. Technical Consultant, Technical Project Manager, Technical Account Manager)
- Experience with B2B SaaS deployment (ideally HR/e- Learning)
- Partner-centric: You understand how to present our value proposition to other SaaS companies and 3rd party developers to encourage them to integrate with 360Learning
- Strong understanding of the web technology stack (JavaScript, RESTful APIs) and flat file integration, sFTP is required
- Ability to adapt to your audience: flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
- Organized, rational and analytical way of working + ability to manage priorities across multiple customer implementations
- Solution-oriented, client-first mindset in everything you do
- Native French proficiency and fluency in English (level B2) are required
- Enthusiasm for our culture explained here
What we offer: - Compensation: Package includes base salary, a variable component and equity ????
- Benefits/Perks : Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
- Balance: Flexible hours, full remote work possible anywhere in France ????
- Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact ????
- Corporate Social Responsibility : Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter ????????????
- Culture : A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: & Convexity Culture: ????????????????????
Interview Process: - Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with our Head of Professional Services
- Case Study with 2 team members
- Clarification Meeting with our Solution Expert Coach
- Culture Fit Meeting with our VP Customer Success
- Offer !
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
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