Teleperformance Portugal
Location
Le Portugal | France
Job description
Description
Are you the best professional solving technical issues? Can you transform a problem into a good experience? Are you a native French speaker? Then, work as Customer & Technical Support!We are looking for a Technical Support Representative to join our team. Be the first point of contact with our client’s end-users. Answer customer questions and clarify any information about our client’s software, through phone and email. What you'll doWorking as a Customer & Technical Support, you'll have to be a relentless advocate for the customers and their issues;
Provide the necessary help to solve all customer’s technical issues, through phone and email;
Ensure customer satisfaction, presenting creative solutions to their issues;
Make an effort to regained customer’s confidence in the brand;
Provide recommendations to engage with customer’s needs;
Have a central role within the internal organization.
Requirements
Native written and verbal communication skills in French;
Fluency in English - B2 level (mandatory);
Customer oriented with strong decision-making skills as a Customer & Technical Support;
Excellent communication and good argumentation skills;
Ability to solve technical issues creatively;
Ability to build and maintain positive relationships with customers;
Basic knowledge of Windows and MS Office.
Offer
Opportunity to work in a dynamic leading multinational company;
Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Investment in training and personal development;
Good reference for future career;
Leadership opportunities;
Challenging work as a Customer & Technical Support;
Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection;
Health Insurance since day one in the company;
Possibility to live in one of our apartments;
Initial flight expenses refund;
Annually complementary return flight to your home country (within Europe);
Free Portuguese language courses, sports activities, and organized events. *You will be contacted by phone by our recruitment team
Job tags
Salary
