Sogeti
Location
Luxembourg | France
Job description
Job description Sogeti is looking for a IT Support specialist to join our company. You will be part of a team which interact with other team-members from Sogeti, in a multicultural environment. You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues. Your challenge/your responsibilities Service desk agent, incident agent and analyst, problem agent and analyst. Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate. First and second-line support: remote and on-site support. Recording & tracking incident and request information. Recording & tracking Problem information. Participating in reconfiguration/installation of PC environment. Documenting operational support procedures. Drafting technical content for knowledge database. IT support specialist must be able to perform all tasks of a Service Desk Operator Testing and administration of applications. Liaising with system administration and database administration for execution of administration tasks. Qualifications/technologies Very good skills in all of the MS Office applications. Very good skills with end user computers and, more specifically, Windows computers. Good understanding of the main Mobile devices platforms and core mobile applications. ITIL V4 Foundation Certified. Education Minimum of 3 years of relevant professional experience A background check will be requested upon hiring (criminal record, Education degrees, diplomas & certifications). SOGETI: A PRESENCE IN MORE THAN 100 LOCATIONS AROUND THE WORLD Founded in France by Serge Kampf in 1967, Sogeti, part of Capgemini group, focus on the growing local IT market with over 25,000 people in 15 countries. Besides Capgemini group represents today a community of more than 270.000 talented people across the world. With more than 50 years of experience and a great expertise of the different sectors of activity, we support companies and organizations in the realization of their ambitions, from the definition of their strategy to the implementation of their operations, through our pragmatic approach, "Value in the making," and our passion for technology. SOGETI LUXEMBOURG: 750 employees At Sogeti Luxembourg, leading provider of technology and engineering services in the country, we support the transformation of its customers by relying on its 4 expertise: Security, Testing, Digital, and Infrastructure/Cloud. We are driven by the conviction that the business value of technology comes from and through people. Resolutely multicultural, we strive for diversity and have therefore set up a flexible and responsive organization with 750 employees. Why Joining Sogeti? Joining Sogeti means taking a giant leap forward in your career, working with the Best & Brightest that will support your talent while you engage in some of Luxembourg's most innovative projects. Consultants can work with a variety of different customers, tools and methodologies; something that would otherwise take many years to gain. Career Development and Training opportunities: We believe that business success is intrinsically linked to your career success. We want to ensure that when you are on client site that you have the best opportunity to deliver to the highest quality - therefore continuous training is key. As a rapidly growing and evolving business, we offer many opportunities to people who want to learn and stretch themselves. We promote people on merit not tenure. We recognise and reward people for upholding our values and high standards as well as delivering results for our clients and our business. Thought Leadership & Award-Winning Innovation: If you are a focused individual who wants to continually develop and work alongside industry thought leaders, then you can be part of SogetiLabs which is our Think Tank, a network of over 150 technology leaders from Sogeti worldwide. This is our trend lab that looks for new evolutions driven by new technology. Sogetilabs also carry out in-depth international research about current and future trends, give insight into the impact and application of business and consumer technology. SogetiLabs is part of Applied Innovation Exchange, Capgemini Group's worldwide incubator for innovation. Competitive salary and benefits package: It includes advantageous fringe benefits (Company car, fuel card, meal allowance, tech conferences...).
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