Location
Nouvelle Aquitaine | France
Job description
For more than 45 years, Ventiv Technologies has been a leader in the Risk, Insurance and Underwriting Technology business. With offices around the world, we partner with over 450 organizations to deliver state-of-the-art solutions to help our partners exceed their goals.
We are currently hiring a business analyst who will be missioned with helping clients realize the value of their investment in Ventiv technologies and solutions across all product lines. They advise clients on successful product adoption and utilization leveraging Ventiv methodologies, best practices and knowledge sharing across the professional services group.
In this role you must have deep technical understanding of Ventiv products and continually engage with Ventiv development to architect optimal and future-proof solutions. Underpinned by strong consulting skills, this role can distil complex business requirements down to the essential project/technical requirements while also providing advisory guidance throughout the implementation process. Once a project is deployed, the business analyst will utilize their knowledge sharing skills to empower the customer success team to better service clients through their Ventiv journey.
DUTIES AND RESPONSIBILITIES
- Understand client"s business process and document as-is-process identifying opportunities to streamline client processes and ensure best fit with Ventiv product and services
- RAID log management working in tandem with project manager to identify, remediate and communicate resolutions in a timely manner
- Lead client requirements gathering sessions / workshops
- Gathering functional and non-functional requirements
- Creating functional specifications including software changes, interfaces and reports
- Mapping of client custom data conversions, validate data, and perform issues resolution with client
- Validating requirements using test plans, test scripts or test scenarios with client interaction
- Collaborating with team and technical parties to meet business objective
- Facilitate User Acceptance Testing with client including review of client test plans and driving successful remediation
- Building relationships, and becoming a trusted advisor to both decision makers and influencers
- Establish and maintain continuous level of communication with clients and other project stakeholders while clearly managing expectations
- Alignment with product team to provide insights on product roadmaps
- Utilize detailed understanding of Ventiv products and services methodologies to apply within customer engagements
- Successfully plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement less than $25K one-time cost to ensure customer satisfaction
- Identify, escalate and resolve project issues including changes in scope. Ensure all project deliverables are completed on time, within budget, and with the highest level of quality
- Review of pricing models ensuring a sound methodology on hour estimation
- Stay up to date on industry evolution; circulate best practices
COMPETENCIES
- Analytical - Synthesizes complex or diverse information
- Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
KNOWLEDGE AND EXPERIENCE
- Bachelor"s Degree or equivalent experience
- Fluent in English and French
- 3+ years in software implementation and technical consulting
- SaaS industry experience preferred, but not required
- Prior experience within Risk Management & Insurance industry desired
- Strong communication (written & verbal), organizational, interpersonal, problem solving, negotiation, multi-tasking, and follow through skills
- Strong consulting skills to be able to distil complex business requirements and communicate to differing audiences
- Quality Focus
- Time Management Skills
Please note that fluent French is an essential requirement for this role.
Job tags
Salary
