Japan Experience
Location
Allemagne | France
Job description
Founded in 1981, Japan Experience is the first European tour operator specialising exclusively in Japan. Our mission is to become the go-to brand for anyone who loves Japan and wants to go there, with three priorities at the heart of our strategy: freedom of choice, simplicity and a human touch.
Primary responsibilities
Effective management of sales enquiries
Liaise with Ops Team to handle all booking aspects, including flights ticketing, accommodation, tours, and activities. (Processing cancellations and amendments)
Arrange and deliver top quality and complex itineraries
Cross selling & upselling of all JE services and products
Ensure client expectations are meet, providing expert advice
Excellent knowledge of the product offering available in the JE catalogue
Adequate management of sales & insurance contracts
Deliver high levels of customer service
Other responsibilities
Customer booking related financial activities (Processing payments, refunds and credit notes)
Provide expert travel advice (visa requirements, passports, etc)
Dealing with last minute changes
Dealing with issues and complaints
Editing travel documents
Salary : 30k per annum + bonus based on performance and achievement of company objectives and KPIs + other company benefits
Education : Equivalent to college or university degree
Eligible to work in Germany
Language Skills
English : Advanced (Business conversational level)
German: Native or proficient for the Berlin office
Any other european language desirable but not essential
Excellent written and verbal communication skills
Technical IT Skills
Google drive and documents
Internet common applications
MacBooks user knowledge (desirable not essential)
Professional Skills
Good knowledge of Japan (Prefectures, infrastructure, attractions)
Awareness of Japanese culture and society: Medium level
Soft skills
Reliable & punctual
Attention to detail
Excellent presentation and organisational skills
Ability to prioritise workloads
Target-driven and strategic attitude with the ability to work towards KPIs
Strong problem solving and multitasking skills
Flexibility to work evening and weekend shifts
Réf: ee760794-35a1-4b43-a02d-5f771ddd5df9
Job tags
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