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Location

Territoire de Belfort (90) | France

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Job description

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

EOE : All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA : The employer will make reasonable accommodations in compliance with the Americans with Disability Act.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Assistant General Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. You'll love what you do and take pride in delighting our guests :

·Our Assistant General Managers are responsible for overseeing and assisting in the management of all daily operations during their day. This will include cultivating relationships with all our guests, including recognizing all in-house and VIP guests. In addition, they build relationships with all employees as they will BE directly managing our Restaurant and Bar team. Our Assistant General Managers ensure that standards are maintained at a superior level on a daily basis. They are responsible for assisting with the planning, organization, direction of the operations and supervision of staff. This will include menu planning and costs, preparation and presentation of food and drinks, and adherence to quality and safety standards. They oversee and assist in coordinating special events. They resolve escalated issues arising from operations and requiring coordination with other departments during their day all to ensure our guests receives nothing but the best experience. The will assist to manage all month end financial requirements such as trial balance, accruals, check book maintenance and P&L variance critiques. They attend all labor and revenue meetings

· Our guests have special requests involving dietary restrictions, seating preferences and even special occasions. Our Assistant General Managers are responsible for leading and managing their team to ensure these requests are appropriately fulfilled. In addition, we ensure our Assistant General Managers can respond efficiently and accurately to restaurant guest complaints. We encourage guest feedback and inquires.

· Our Assistant General Managers follow through on all guest comments, complaints and other forms of communication. They evaluate Medallia, guest interview points as well as any other customer communication channels to create action plans and other required follow ups. They develop and implement viable marketing strategies and programs for increased sales of F & B, in partnership with Sales and Marketing

·Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Assistant General Managers are relied upon to report these and work with several other positions to correct. They exercise independent judgment with respect to matters involving both Guest and Team member matters.

·Our Assistant General Managers must communicate with other departments and extended hotel team in order to ensure the alignment remains. They work hands-on with the culinary and stewarding teams while communicating request & Concerns.
The items shared are the essence of a day in the life of a Assistant General Manager of the Restaurant & Barat the Restaurant, but we'll make sure you are provided with specifics on how we care for our hotel.

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Job tags

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Salary