Location
Nouvelle Aquitaine | France
Job description
We're currently seeking a Desktop Support Technician to join our team and provide exceptional support to our clients.
Desktop Support Technician provides day-to-day desktop support, receives inbound calls, answers questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
Tasks may include, but are not limited to
- Responding to client support requests
- Contacting clients to find out the problem
- Troubleshooting hardware and software issues
- Installing and maintaining hardware and computer peripherals
- Installing and upgrading operating systems and computer software
- Troubleshooting networking and connection issues
- Advising on software or hardware upgrades
- Providing basic training in computer operation and management
- Completing job reports and ordering supplies
Requirements
- Proven work experience as Desktop Support Engineer or Support Technician
- Good written and verbal communication skills (French and English)
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
- Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others
Benefits
If you're passionate about desktop support, possess excellent communication skills, and have a solid technical background, we'd love to hear from you!
Apply now to join our team
Location: 23 Rue Lavoisier, 27000 Evreux, France
Job tags
Salary
