Trispoke managed services
Location
Us, 50250 | France
Job description
Job Title: Network Support
Job Duration: 12 months Contract with potential to go permanent
Job Location: Annapolis MD 21401
Note: US Citizen required for this position
Schedule: MidShift 11:30PM07:30 AM
Summary:
This role will contribute to the Tier 2 *** Network Operations Center (NOC). This position is responsible for the incident management of customers within the *** Operational environment. This position is responsible for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from *** customers and Business Units.
Primary Responsibilities:
Monitors network management system and engages telecom providers to drive restoral efforts.
Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
Solves systems and network problems/questions with limited scope and complexity.
Applies technical knowledge to oversee high availability IP networks messaging systems and Air to Ground data communications equipment and systems.
Identifies resolutions of routine technical queries from *** customers and *** Business Units.
Takes guidance from other team members or management to resolve less routine issues.
Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
Monitors and troubleshoots system performance troubleshoots resolves or escalates network issues.
Understands deployment configuration and maintenance routines and develops tools to make the process more efficient.
Participates in network solutions design and configurations.
Analyzes issues and provides customers with guidance to resolve problems THIS INCLUDES GREAT FOCUS AND ATTENTION TO DETAILS
This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.
Strong Customer Service skills
Required Qualifications:
Network Certification
Knowledge of TCP/IP networking protocols computer hardware and software interconnection and interfacing.
Knowledge and understanding of ITIL/ITSM concepts and practices.
Experience troubleshooting Cisco devices.
Experience with HSRP/BGP routing protocols.
This position requires AA/AS degree or other 2year post high school training with a minimum of 12 years of relevant experience OR
HS Diploma/GED with 2 years of experience
Candidate will be required to train on three all NOC (3) positions Transport DataLink Applications in 46 months. These positions will be trained one by one from a span of 3 weeks to a month and a half.
1. Transport Continuous monitoring from the core to the edge for all ARINC Global Network components including all routers switched firewalls circuits etc.
2. DataLink Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible.
3. Applications Continuous monitoring of the central channels connected to routers which facilitate the daily flow of millions of messages.
Preferred Qualifications:
CCNA Certification
Knowledge of Remedy Netcool Office 0365 ServiceNow
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