iMetrix Solutions Pvt Ltd
Location
Us, 50250 | France
Job description
Job Title: DevOps Engineer for VICIdial Contact Centre
Overview:
We are seeking a skilled DevOps Engineer to join our team responsible for managing and optimizing our VICIdial contact center infrastructure. The ideal candidate will have experience in both software development and system operations with a focus on automating processes and ensuring high availability and reliability of our contact center platform.
Responsibilities:
- Infrastructure Management: Maintain and enhance the infrastructure hosting VICIdial including servers databases and networking components.
- Automation: Develop and implement automation scripts and tools to streamline deployment configuration and monitoring processes.
- Continuous Integration/Continuous Deployment (CI/CD): Implement CI/CD pipelines to automate software delivery testing and deployment of VICIdial updates and configurations.
- Monitoring and Alerting: Set up and configure monitoring tools to track system performance identify issues and proactively respond to potential outages or performance degradation.
- Security: Ensure the security of the VICIdial infrastructure by implementing best practices for access control data encryption and vulnerability management.
- Scalability: Plan and implement strategies to scale the VICIdial infrastructure to accommodate growing usage and meet performance requirements.
- Documentation: Create and maintain comprehensive documentation for the VICIdial infrastructure including configuration details troubleshooting guides and best practices.
- Collaboration: Work closely with developers QA engineers and other stakeholders to coordinate software releases and resolve issues in a timely manner.
- Performance Optimization: Identify opportunities for performance optimization and efficiency improvements in the VICIdial infrastructure such as database tuning and resource utilization optimization.
- Disaster Recovery: Implement and test disaster recovery procedures to ensure business continuity in the event of system failures or disasters.
Qualifications:
- Bachelors degree in Computer Science Engineering or related field.
- Proven experience as a DevOps Engineer or similar role preferably in a contact center environment.
- Proficiency in scripting languages such as Bash Python or Ruby.
- Experience with configuration management tools like Ansible Puppet or Chef.
- Familiarity with cloud computing platforms such as AWS Azure or Google Cloud.
- Strong understanding of networking concepts and protocols.
- Knowledge of containerization and orchestration technologies such as Docker and Kubernetes.
- Experience with monitoring and logging tools like Nagios Prometheus ELK stack or Grafana.
- Understanding of version control systems like Git.
- Excellent problemsolving and communication skills.
- Ability to work effectively in a fastpaced collaborative environment.
Preferred Qualifications:
- Certification in AWS Azure or Google Cloud.
- Experience with VoIP technologies and protocols.
- Knowledge of VICIdial or other contact center solutions.
- Familiarity with agile development methodologies like Scrum or Kanban.
- Join our team and play a key role in ensuring the reliability scalability and performance of our VICIdial contact center platform as we continue to grow and innovate in the industry.
Working : Night Shifts
Monday to Friday
8:30pm to 5:30am
Saturday & Sunday Fixed week offs
Compensation : 3LPA to 6.5LPA
iMetrix Solutions Private Limited is an Equal Opportunity Employer and does not discriminate against applicants due to race ethnicity gender veteran status or on the basis of disability or any other reasons whatsoever
infrastructure,devops,optimization,software,aws,automation,azure,cloud,ansible,google cloud,puppet,chef,bash,python,ruby,nagios,prometheus,git
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